What are the responsibilities and job description for the Customer Care Specialist - SportDOG® Brand position at Radio Systems Corporation?
Description
Looking for a place where you can bring your dog to work every day and help people provide the best care possible for their pets? If so, then Radio Systems Corporation is the place for you! Radio Systems Corporation is seeking Customer Care Specialists to answer inbound calls and to assist our SportDOG Brand customers with their pet product needs. This position requires both customer service and sales skills to increase customer loyalty and enhance revenue in order to achieve our mission of ‘being the most trusted pet brands.’
About Us: Radio Systems® Corporation is the leading manufacturer of pet products. Our family of brands includes PetSafe® (www.petsafe.net), Invisible Fence® Brand (www.invisiblefence.com) and SportDOG™ (www.sportdog.com). Our portfolio includes a wide array of electronic training and containment systems, waste management products, innovative treats and much more. We are a company driven by innovation and dedication to our customers and communities. Since our founding in 1991, Radio Systems has grown into an international corporation selling in over 52 countries, and we’re expanding our reach every day. We are headquartered in Knoxville, TN but have remote offices in various places across the globe.
SportDOG® Brand: With our broad line of superior products in the sporting-dog market, SportDOG® Brand is the most recognized brand in the electronic dog tracking and training categories. Our hunting dog gear is designed in the field and analyzed with challenges like heat, cold, rain, snow, dust, mud, and wind in mind because every sportsman and woman knows those conditions are an important part of the hunt.
Job Duties & Responsibilities:
- Offer and sell our vast array of products by offering the customer product solutions which meet their and their pet’s needs
- Identify the customer’s product issues and provide problem solving troubleshooting
- Provide assistance so that customers may best utilize our products and keep their pets happy and safe
- Boost sales conversion rate on branded websites
- Respond to incoming customer contact via written letters, social media comments, web reviews and feedback
- Follow policies and procedures to ensure quality and consistency on every interaction
- Consistently meet and exceed Customer Care standards
Radio Systems is a great place to work and we are not your typical call center!
A few things that set us apart:
- Dogs at work!
- Personal Improvement Time
- Wellness program which includes an onsite health clinic and workout facility
- Competitive benefits package including medical, dental, vision, and 401K match
- Collaborative and creative team-oriented work environment where we encourage you to take risks to learn and grow
- Advancement opportunities
Starting Pay: $16/hr plus quarterly bonuses
Note: This position will transition to a hybrid work model (mix of in person/remote- minimum 3 days in office required) after a 90-day training and introductory period at our office in Knoxville, TN. Work from home qualifications include maintaining your own high-speed internet and a workspace free from distractions, adhering to RSC attendance policies, and meeting RSC performance standards.
Schedule
During training: Monday-Friday from 8:30AM – 5PM for the first five weeks
After training: Monday-Friday from 10AM - 7PM
Requirements
- HS diploma or GED
- Ability to complete 90 day training/introductory period in Knoxville office and work a minimum of 3 days in the office thereafter
- 1 - 3 years of Customer Service and Sales experience (retail, restaurant, call center)
- Excellent problem solving and people skills
- Ability to communicate effectively both verbally and written
- Strong grammar and language skills
- Computer skills including: MS Suite, Windows and Internet Navigation
- Ability to type 40 WPM
RSC is dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassment. At Radio Systems Corporation, our teammates are our greatest strength. We strive to build a workforce as diverse as the customers we serve by hiring great people from a wide variety of backgrounds, life experiences, knowledge, self-expression and talent. We recruit and reward teammates based on capability and performance and together we are building a culture that welcomes all dimensions of an individual’s identity including race, color, gender identity or expression, sexual orientation, marital status, age, educational background, national origin or ancestry, religion, veteran status, or physical ability. We embrace these differences and the unique contributions each teammate brings not just because it is the right thing to do but because it makes our company stronger. While we are committed to creating a diverse and inclusive workplace and a culture of belonging, we recognize that we still have more work to do and a lot more to learn.
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