Service Engineer (New Orleans)

About The Role And The Team

Our ideal candidate independently performs installation and commissioning work; coordinates the work activities with other stakeholders at the customer site along with the Service Coordination and Scheduling team. Executes installation and commissioning activities on customer locations for services according to the agreements, within budget and in line with our business objectives on ethics, quality, health, safety, and environment.

You will contribute to Americas Operations Teams by delivering top level service on time and with our First Time Right processes. The role sits within Deepsea Operations team and reports to the Team Lead of Technical Services.

Who we are

Radio Holland is dedicated to pushing the boundaries of maritime technology, offering solutions that enhance the safety, efficiency, and sustainability of global shipping. As the first choice for NavCom solutions, we are committed to delivering reliable, cutting-edge navigation and communication technologies that empower vessels worldwide. With a focus on innovation and quality, Radio Holland continues to lead the industry in developing next-generation navigation systems and integrated bridge solutions, supporting maritime professionals in their mission to achieve safe and seamless operations at sea.

Role details & Location

Workplace type: Onsite with extensive travel Job Type: Full Time Location New Orleans, Louisiana, USA

You Will

What You Will Do

• Performs installation and commissioning works on yards, ships and other maritime installations
• Installs and commissions maritime navigation, communication and automation equipment based on designs and technical drawings
• Ensures optimal work preparation to verify that all necessary information on work and scope is available before commencement of work
• Ensures that all required materials and tools are both present and ready for use, and manages the materials required in the execution of the project work
• Ensures that the work performed is within the agreed contract scope; ensures that all agreed conditions are met before the work starts. Reports on deviations to the project manager
• Ensures that all works can be executed in a safe and responsible manner; stops all works if not the case
  
  

What Does Success Look Like?

Success in the Service Engineer is a result of compliance to procedures and repeatable successful delivery of service. Over the first 6 months, the Team Lead of Technical Services ensures you have the mentorship, training and certifications to have a long successful career in this industry. Radio Holland stands apart from the other service providers as uniquely skilled in various manufacturers products and services, and your position on this team allows professional skillsets to be grown to support the Americas Operations.

Deliver Results

A Person Is Successful In This Role When They

• Checks and tests the operation of the delivered equipment based on the specified quality and functional requirements in the (technical) order and project data, drawings, inspection plans, scripts and test protocols
• Develop the skills to correct abnormalities and malfunctions across multiple OEMs and product lines
• Hands over the commissioned equipment to the client, records the customers approval and possible comments
• Records as-built changes in the documentation package, hand-over documents and warranty certificates
• Reports on hours spent, progress, issues, deviations in work or scope, and safety concerns to the project manager and engineer to ensure accurate invoicing and documented trail of compliance
• Gives user training on the delivered equipment. (when part of scope)
  
  

Values and Behaviours

About

Success in this role is not only about what you deliver, but also how you deliver it. We expect everyone to work in line with our values:

• Trust to act You take ownership, make informed decisions and follow through on commitments.
• Passionate to perform You bring energy, aim for high standards and look for ways to improve how work gets done.
• Make it fun You contribute to a positive working environment, build constructive relationships and collaborate with others in a way that creates energy.
• Act responsibly You make fair, ethical and sustainable choices, consider the impact of your actions and contribute to an inclusive and respectful workplace.
  
  

What You Bring

Willingness to grow and adapt to the ever changing workplace is essential to our success. Working as a team player, first and the mentee but soon as a mentor for your certifications onto your peers.

Required

• Valid Driver’s License
• Electrical Experience
• Strong organizational and communication skills with English Fluency
  
  

Preferred

• Obtained a Federal Communications Commission (FCC) or General Operator Certificate (GOC) licensing
• Bachelor’s Degree or equivalent experience in Engineering or relevant technical degree
• CAD experience
• Offshore Operations experience
  
  

How we hire

Our hiring process is designed to be structured, fair and inclusive. The process typically includes:

• Application review
• Introductory conversation
• Role-specific interview or assessment
• Final interview
• Offer
  
  

We do not ask candidates about current or previous salary. Selection decisions are based on role-related skills, experience, expected contribution and behaviours aligned with our values.

Curious if we are a good fit for you?

If you are an eager and motivated Service Engineer for our Deepsea Operations department, with a passion for maritime technology and a commitment to exceptional service, we encourage you to apply. Send your resume and cover letter to sean.ellis@radioholland.com.

Apply now!