Field Service Technician

Bring your electronics skills on the road with REI! As a Field Service Technician, you’ll work hands-on with mobile A/V, surveillance, and communications systems, performing installations, troubleshooting, repairs, and testing. You’ll also provide technical support and training to customers, helping keep their equipment performing at its best. Enjoy a dynamic role that combines technical problem-solving, customer interaction, and travel while making a difference every day! We are only seeking Technicians within Lake and Osceola county, Florida and Syracuse, New York. 

Essential Functions: include the following.

• Install, configure, test, and maintain mobile audio/visual, surveillance, and communications equipment at customer locations
• Serve as a primary point of contact for customers requiring technical assistance, including direct phone support and remote troubleshooting
• Provide on-site technical support and train customer personnel on equipment operation, functionality, and basic troubleshooting procedures

Job Functions: include the following. Other duties may be assigned.

• Troubleshoot, diagnose, repair, and update electronic equipment and systems using appropriate diagnostic tools, technical documentation, and established procedures
• Read and interpret electrical schematics, wiring diagrams, technical manuals, and other documentation to identify issues and complete repairs
• Perform soldering, wiring, equipment connections, and related installation or repair activities as required
• Test completed installations and repairs to verify proper operation and compliance with established technical specifications and documented standards
• Accurately document service activities, troubleshooting results, repairs, equipment updates, and testing outcomes in the appropriate service records
• Communicate service findings, equipment concerns, and recurring technical issues to the appropriate internal teams
• Follow established company procedures, customer requirements, and applicable safety practices when performing installations, repairs, and field service activities
• Maintain assigned tools, test equipment, and other resources in proper working condition

Supervisory Responsibility
This position does not have supervisory responsibility.

Required Education and Experience to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• High School Diploma, or equivalent education required, bachelor’s degree in Electronics Technology, Electrical Technology or related technical field preferred
• 1 years of previous experience installing, troubleshooting, repairing, or supporting electronic equipment in a mobile, automotive, industrial, or similar technical environment
• Working knowledge of electronic theory, digital circuits, and electronic components
• Basic networking knowledge, including TCP/IP; experience with wireless technologies preferred
• Proficiency using standard electronic test equipment, including digital multimeters
• Ability to read, interpret, and follow electrical schematics, wiring diagrams, and technical documentation
• Demonstrated soldering skills and familiarity with electronic repair techniques
• Mechanical aptitude and proficiency using common power tools and hand tools
• Strong computer skills and the ability to use software and technical resources to support troubleshooting and documentation
• Strong customer service, verbal communication, and written communication skills
• Good analytical, organizational, and problem-solving skills, with attention to detail
• Ability to work independently, manage competing priorities, and maintain professional communication with customers and internal teams

Travel
This position requires 25% or greater travel, depending on customer and business needs. Travel may be scheduled with limited or no advance notice, including overnight stay.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This role requires extensive travel to customer sites. Employees must be able to frequently stand, walk, bend, crouch, pull, and use hands to handle tools, and electrical equipment that weigh up to 45 pounds. Occasionally climbing or accessing elevated work areas including the tops of buses. The work environment may vary by customer location and may involve exposure to hot or cold weather conditions.