Quality Assurance Manager

Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. We believe technology plays a crucial role in the success of the human services sector, but no single system can meet the diverse needs of every agency. That's why we've built Radicle Health as a home for mission-driven products that support organizations in delivering essential services. Under one roof, our teams learn from each other, test ideas faster, and think holistically about the individuals and communities we serve.

About Radicle Health:

Radicle Health is a collection of human services software products created and designed to foster collaboration and experimentation across our teams so that we can collectively better serve our communities. We believe technology is at the root of success in the human services sector, but that no single system can meet the needs of every agency. So we've built Radicle Health around this guiding principle. Our products are 100% committed to their customers and the individuals their customers serve. But under one roof, our teams can learn from each other, can more quickly test ideas, and can think holistically about our communities and the people at the center of those communities. Learn more at www.radicle-health.com

Who you are:

• 2–5 years of experience in quality assurance, preferably in SaaS, healthcare tech, or enterprise platforms.
• Demonstrated experience managing or leading QA teams.
• Strong analytical skills with a focus on leveraging QA data for decision-making and continuous improvement.
• Excellent communication skills with the ability to bridge technical and non-technical discussions.
• Experience with QA tools such as Jira, Xray, or similar.
• Familiarity with Agile development and release cycles
  
  

What you'll be responsible for:

Team Leadership & Management

• Manage and mentor a team of QA analysts and contractors, providing daily guidance, coaching, and feedback.
• Conduct weekly 1:1s, performance reviews, and career development planning.
• Own hiring decisions and resource planning for the QA team.
• Advocate for QA priorities in cross-functional team ceremonies like Sprint planning and Scrum reviews.
  
  

Quality Assurance Strategy

• Design, implement, and continuously improve QA processes and standards across teams and workflows.
• Own the development of test strategies for new features, regressions, and infrastructure updates.
• Establish and maintain robust quality reporting mechanisms across daily, weekly, and quarterly cadences.
• Define and oversee user acceptance testing protocols in collaboration with Product.
  
  

Testing & Tooling

• Lead execution of manual and automated testing for platform features and releases.
• Recommend and manage QA tooling for efficient and scalable testing workflows.
• Work proactively to identify potential risks in systems, validate bug reports, and prevent issues before they reach production.
  
  

Cross-Functional Communication

• Act as the primary liaison between QA, Product, Engineering, and Customer Experience teams.
• Own the triage process for bug tracking, validation, and escalation.
• Communicate quality status and key risks to technical and non-technical stakeholders.
  
  

What we offer:

• Unlimited PTO policy
• Competitive medical, dental, and vision healthcare coverage
• 401k matching
• Paid holidays
• Volunteer time off
• Paid parental leave
• Remote work stipend
• Compensation: $110,000-$150,000
• Location: Remote
  
  

Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. More information about the salary range specific to your working location and other factors will be shared during the hiring process.

Radicle Health is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Radicle Health does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.

Radicle Health is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Radicle Health does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.