What are the responsibilities and job description for the Need Incident Manager - Jersey City, NJ - Onsite - W2 / 1099 position at Radiantze?
Incident Manager
Jersey City, NJ
Long Term
Role
We are looking for an experienced Incident Manager to lead major and critical incidents, drive quick service restoration, and manage communication with senior/C-level stakeholders.
Key Responsibilities
- Lead P1/P2 and Major Incidents from identification to resolution.
- Coordinate cross-functional technical teams and vendors during critical incidents.
- Provide clear, concise executive-level updates to CIO, CTO, and business leadership.
- Drive RCA, Post-Incident Reviews, and corrective actions.
- Monitor and improve MTTR, SLA, incident trends, and service reliability.
- Establish strong Incident Management governance and processes.
- Handle crisis situations calmly and take ownership until closure.
Must-Have Skills
- Strong Major Incident / ITIL / ITSM experience.
- Excellent C-level communication and stakeholder management skills.
- Strong leadership, decision-making, and crisis-management skills.
- Good understanding of Cloud, Infrastructure, Network, Applications, DevOps/SRE environments.
- Experience with ServiceNow / Jira / BMC or similar ITSM tools.
- ITIL certification preferred.