Waxing Specialist / Esthetician

Overview

Waxologist Job DescriptionPosition OverviewThe Waxologist is responsible for delivering exceptional waxing services while creating awelcoming, professional, and positive environment for guests and team members. Waxologistsare expected to uphold the core values of our culture: Beautiful, Collaborative, andPurposeful, while contributing to an outstanding guest experience and the overall success of thesalon.

Culture & Professional ExpectationsAll Waxologists are expected to: Understand and embody the three pillars of our culture: Beautiful, Collaborative, andPurposeful. Maintain self-awareness regarding how their actions and attitude impact the workenvironment. Be personable, engaging, and professional with guests and team members. Maintain positive energy as a service provider, coworker, and employee. Operate in a calm, respectful, and drama-free manner. Communicate respectfully with thoughtful tone and word choice. Be open-minded, while maintaining healthy personal boundaries. Demonstrate a willingness to learn, grow, and improve as both a Waxologist and a teammember.

 

 

 

Responsibilities

RequirementsBasic Etiquette Arrive punctually and respect both guest and coworker time. Follow all uniform guidelines and dress code standards. Maintain a professional appearance, including light makeup, properly styled hair, andappropriate nail length.

Waxing, Reception Duties & GuestExperienceWaxologists are responsible for both service execution and contributing to the overall guestexperience within the salon.Responsibilities include: Perform all Radiant Waxing services effectively and efficiently. Charge accurately for all services performed. No services or add-ons may be providedfree of charge without prior management approval. Update all spreadsheets requested by management on a daily basis and ensure entriesare accurate and completed on time. Respond promptly to Trulark messages and guest inquiries. Answer phones with a positive and upbeat attitude. Acknowledge guests warmly, greeting them with a smile and offering a handshake tonew guests. Communicate clearly with coworkers regarding schedule updates and guest requests. Return phone messages in a timely manner. Offer guests water and use of the restroom upon arrival. Review guest intake forms to verify there are no contraindications prior to service. Escort guests to their treatment suite. Maintain a clean, organized, and sanitary environment in treatment rooms andcommon areas.

TeamworkWaxologists are expected to actively contribute to a supportive team environment.Responsibilities include: Participate in team support and “The Dance” with coworkers. Offer help whenever there is a need. Support and encourage coworkers in areas where they may need assistance orimprovement. Attend and actively participate in team meetings.

 

 

Marketing ParticipationWaxologists help grow the salon through marketing participation.Responsibilities include: Participating in marketing events outside the salon. Supporting individual marketing efforts to grow personal clientele. Contributing ideas during marketing brainstorming sessions.

Performance Goals & SalesWaxologists are expected to work toward both individual and team performance goals,including: Services Rebooking Product sales Guest retention Series sales FWB (Friends With Benefits)Additional expectations include: Maintaining positive guest reviews (reasonable guest situations will be taken intoconsideration). Actively managing appointment books by shrinking and combining services wheneverpossible. Providing guest education and recommendations tailored to each individual client.

Professional Standards & PoliciesPhone & Personal Device Use Personal phone use should be limited while on the salon floor and must never interferewith guest service or team responsibilities. Phones should not be used during guest interactions or services unless required forwork purposes.

Pricing & Discounts Waxologists may not discount services or products unless specifically authorized bymanagement. All services must be properly entered and charged through the POS system. Complimentary services, discounts, or adjustments require prior managementapproval.Client Relationships Waxologists may not solicit salon guests for private services outside of the business. All clients serviced through the salon are considered salon clientele.Sanitation & Safety All Waxologists must follow state board sanitation regulations and company hygienestandards. Treatment rooms must be sanitized between every guest. Workstations and common areas must remain clean, organized, and properly stocked.Attendance & Communication Reliable attendance is required. If a Waxologist cannot attend a scheduled shift, management must be notified as earlyas possible. Waxologists are expected to respond to management communication in a timelymanner.Professional Conduct Waxologists must maintain professional conduct with guests and coworkers at alltimes. Gossip, negativity, or disruptive behavior that affects the team environment or guestexperience is not acceptable.

 

Book Management Rules

 

 

Waxologists are responsible for managing their appointment books efficiently and professionally.Responsibilities include:

 Schedule management: Keep your appointment book accurate and up-to-date at alltimes. Shrink and combine services: Optimize your schedule by combining or shrinkingservices when appropriate, to maximize efficiency and revenue. Rebooking: Actively rebook every guest before they leave to maintain client retentionand meet salon goals. Handling cancellations and no-shows: Follow salon protocol for cancellations and no-shows, including notifying management promptly. Time management: Arrive prepared for each appointment, ensuring no delays for guestsor coworkers. Communication: Inform management of any scheduling conflicts or changes in a timelymanner. Tracking metrics: Maintain daily, accurate records of services, rebooks, and add-ons inspreadsheets or salon software as requested by management.

Training & DevelopmentAll Waxologists are required to participate in ongoing training to maintain service standards.Training requirements include: Completion of the initial proprietary training program. Participation in ongoing training, including conference calls, workshops, and qualitychecks. Watching WellBiz Office Hours training sessions.

Legal Disclaimer

©2023 Radiant Waxing Franchise, LLC (“RWF”). Each Radiant Waxing™ salon is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated salons. All individuals hired by franchise owners’ salons are their employees, not those of RWF. Radiant Waxing™ design are trademarks owned by RWF.