What are the responsibilities and job description for the Waxing Specialist - Esthetician / Cosmetologist position at Radiant Waxing?
Expectations
Basic Etiquette
appropriate nail length required.
Waxing/Reception Duties/ Salon Experience
- Understand and know the three pillars of our culture
- Possess self-awareness in relation to your impact on work environment.
- Personable and engaging while professional.
- Maintain a positive energy as a service provider, co-worker, and employee.
- Ability to operate in a calm, drama free manner.
- Respectful communication with tone and word choice. Open-minded with healthy personal
- Willing to learn and grow both as a waxologist and a team player.
Basic Etiquette
- Punctual and respectful of both guests and co-worker’s time.
- Follow uniform rules and guidelines.
appropriate nail length required.
Waxing/Reception Duties/ Salon Experience
- Perform all Radiant Waxing services effectively and efficiently.
- Answer phones with a positive, upbeat energy.
- Acknowledge guests with a smile and shake hand of any new guests.
- Communicate with co-workers regarding schedule changes and guest requests.
- Return phone messages in a timely manner.
- Offer all guests water and use of the restroom.
- Review guest intake form to verify there are no contraindications.
- Lead guest to suite.
- Maintain a clean working environment both in suite and in common areas.
- Participate in team support and ‘The Dance’ with co-workers.
- Offer help whenever there’s a need.
- Support and encourage coworkers with any areas they may struggle.
- Participate in team meetings.
- Participate in marketing events outside the salon.
- Participate in individual marketing.
- Participate in brainstorming marketing ideas.
- Reach both individual and team goals in the following areas -
- Services
- Rebooking
- Product Sales
- Retention
- Series
- FWB
- Maintain positive guest reviews. Unreasonable guests taken into consideration.
- Actively working your books - shrink and combine services whenever possible.
- Tailor and convey guest education information to each guest.
- Participate in initial proprietary training program.
- Participate in ongoing training including, but not limited to conference calls, workshops, and
- Watch Office Hours provided by WellBiz.