Order Management Representative

Job Description:

• 2-5 years’ experience in professional setting, high school diploma, Excellent typing capabilities, working knowledge of personal computer.
• Professional and courteous customer service.
• Ability to prioritize and multi-task.
• Ability to adapt to new systems and processes. Assist BSM, TBSM and CRC in administrative tasks.
• Process and confirm purchase orders and return authorizations in a timely manner.
• Communicate any required changes to purchase order. Pricing, part number, etc. to customer.
• Review purchase orders with special discounts for proper approval.
• Validate warranty and issue Return Authorizations.
• Act as a liaison and document and report shipment discrepancies.
• Promptly address customer requests for information.
• Assist in shipment receiving and returns.