What are the responsibilities and job description for the Weekend Dispatcher position at Radiant Plumbing and Air Conditioning?
Radiant Plumbing & Air Conditioning
Since 1999, we’ve been Austin’s bold and quirky solution for all things plumbing and air conditioning. We don’t just stand out, we shine! From memorable service to a fun-loving company culture, we’re a team that has your back (and yes, we mean it). Ready to take your career to the next level? Don’t let your future swirl down the drain, apply today and join the best in the business!
Job Title: Weekend Dispatcher
Schedule: Friday-Tuesday | Wednesday & Thursday Off | 9:00 AM-6:00 PM CST
The Good Stuff
- Medical, Dental, and Vision Insurance
- Pet Insurance
- Work from Home
- Employee Discounts
- 401(k) with 4% company match
- PTO, Paid Holidays, and Paid Parental Leave
- Company-provided laptop, monitor, and headset
About the Role
This is a dispatch-first role with added responsibility. The primary focus is coordinating technicians, managing schedules, and keeping daily operations running smoothly. In addition to dispatching, this role supports inspections and special projects, making it a great fit for someone who likes staying close to the action and contributing beyond the basics.
Weekend coverage is critical to our success, so we are looking for someone who thrives in a fast-paced environment, can think on their feet, and knows how to keep technicians productive while delivering a 5-star customer experience.
Job Duties
- Dispatch and coordinate technicians based on call priority, location, and skill set
- Build, manage, and adjust technician schedules in real time
- Debrief technicians and monitor workflow throughout the day
- Communicate clearly and proactively with customers regarding appointment updates and schedule changes
- Track technician performance and support operational goals
- Assist with inspections, including scheduling, coordination, and follow-up
- Support special projects related to operations, scheduling improvements, and workflow efficiency
- Partner with leadership to keep the dispatch function operating at a high level
- Help manage weekend demand and ensure technicians are set up for success
Our Ideal Candidate
- ServiceTitan experience is required
- Home services industry experience is strongly preferred
- Comfortable in a fast-paced, high-volume dispatch environment
- Highly organized with strong attention to detail
- Strong critical-thinking and problem-solving skills
- Able to multitask and shift priorities quickly
- Delivers a consistent 5-star customer experience
- Empathetic, upbeat, and professional with customers and technicians
- Confident under pressure and able to hold firm when needed
- Driven, dependable, and takes ownership of outcomes
- Able to work the Friday-Tuesday schedule from 9:00 AM-6:00 PM
What You Need
- High school diploma or GED
- 1 year of dispatch experience, preferably in a technician-based environment
- Proficiency with Microsoft Office or Google Suite
- ServiceTitan experience required
- Strong organizational skills with the ability to manage competing priorities
We are Radiant. Hard to join. Harder to leave.
Salary : $20 - $24