What are the responsibilities and job description for the Dispatcher position at Radiant Plumbing and Air Conditioning?
Join the Team That Keeps Albuquerque Running
At B Carlson Heating, Air Conditioning & Plumbing, we've proudly served the Albuquerque community since 1971. Our success isn't just built on great technicians. It's built on exceptional people behind the scenes who keep everything moving.
As a Dispatcher, you're more than someone answering phones and scheduling calls. You're the heartbeat of our operation. You'll help customers when they need us most, support our field teams, and play a critical role in delivering five-star service every day.
If you thrive in a fast-paced environment, love solving problems, and enjoy being the person who keeps everything on track, we'd love to meet you.
Why You'll Love Working Here
- Medical, Dental & Vision Insurance
- Pet Insurance
- Employee Discounts
- 401(k) with 4% Company Match
- Paid Time Off
- Paid Holidays
- Paid Parental Leave
- Weekly Pay
- Opportunities for growth and career advancement
- A team that values collaboration, accountability, and having each other's backs
What You'll Do
- Coordinate daily schedules based on customer needs, technician skill sets, and call priority
- Dispatch and debrief technicians throughout the day
- Keep jobs running efficiently by monitoring technician performance and productivity
- Provide timely, professional communication with customers
- Work closely with leadership to help achieve daily and monthly goals
- Be the calm, organized voice that keeps the team moving forward
What We're Looking For
- High school diploma or GED
- At least 1 year of dispatch experience, preferably in a service-based industry
- Experience dispatching field technicians
- ServiceTitan experience is a plus
- Proficiency with Microsoft Office or Google Workspace
- Strong organizational and multitasking skills
- Excellent communication and customer service skills
- A positive attitude and the ability to perform well under pressure
Be the Difference
Every successful service call starts with a great dispatcher. If you're ready to make an impact, grow your career, and join a company that's been trusted by Albuquerque families for over 50 years, apply today. Your next opportunity starts here.
#BCarlson1
Salary : $20 - $25