What are the responsibilities and job description for the Senior Director, Professional Services and Customer Success position at Radiant Logic?
Job description
Company Description
Radiant Logic is the only solution delivering enterprise-wide identity hygiene at scale, reducing risk and accelerating time to value.
Our central intelligence hub unifies 100% of an organization’s identity data, delivers 360º observability into your fully harmonized data, and leverages AI powered by deep learning and real-time processing, turning analytics into actionable business intelligence with unmatched precision.
Our headquarters is in San Rafael, CA, with additional U.S. and international offices.
Role Description
We are seeking a Senior Director, Professional Services and Customer Success for a full-time remote role. In this position, you will lead professional services and customer success team to ensure exceptional client satisfaction and successful adoption of Radiant Logic's solutions. Responsibilities include overseeing program management, guiding consulting engagements, managing cross-functional teams, and driving key customer initiatives. You will collaborate with internal stakeholders to align efforts with business goals, foster long-term client relationships, and ensure the consistent delivery of high-quality services.
Key Responsibilities
- Lead and develop a distributed Professional Services (PS) team of approximately a dozen engineers across two continents.
- Drive successful deployment and configuration of complex enterprise software solutions for large, strategic customers.
- Partner closely with Sales, Product Management, and Customer Success to ensure project alignment with client expectations and business goals.
- Work with Customer Success Managers (CSMs) to track customer health, identify risks early, and coordinate proactive mitigation plans.
- Collaborate with partners and systems integrators to enable, support, and extend their implementation capabilities.
- Manage project scope, timelines, and budgets, balancing customer satisfaction with sustainable business practices.
- Establish consistent delivery methodologies, reporting metrics, and quality standards across all projects.
- Foster a customer-first culture focused on responsiveness, collaboration, and long-term value creation.
- Identify opportunities to improve operational efficiency, knowledge sharing, and team scalability.
- Serve as an executive point of escalation for key customer engagements.
- Contribute to account strategy and expansion planning in partnership with the Sales organization.
Qualifications
- 10 years of experience in Professional Services, Customer Success, or related enterprise software roles.
- Proven leadership experience managing global technical teams.
- Strong background in client engagement, project governance, and service delivery management.
- Experience building and supporting partnerships with systems integrators and delivery partners.
- Exceptional communication and stakeholder management skills.
- Ability to balance strategic vision with operational execution.
- Experience working with large enterprise customers in high-stakes, complex environments.
- Bachelor’s degree in a technical or business discipline; advanced degree preferred.