Senior Data Analytics

Job Description

· 5 years of experience in customer experience, employee engagement, organizational change, or service design.

· Strong facilitation, communication, and stakeholder engagement skills.

· Knowledge of human-centered design methodologies.

· Experience supporting federal agencies or large organizations.

· Familiarity with employee wellness and workforce transformation programs.

· Experience using survey and feedback analytics platforms.

Key Responsibilities

· Conduct customer and employee research using interviews, surveys, workshops, and ethnographic methods.

· Develop and implement customer experience (CX) and employee experience (EX) frameworks.

· Identify pain points and recommend improvements to service delivery and workforce engagement.

· Support change management, communications, and organizational transformation initiatives.

· Design and deliver staff development programs, training curricula, and wellness initiatives.

· Prototype and test new business models and service delivery approaches.

· Collaborate with leadership and stakeholders to improve organizational culture and employee engagement.

· Develop metrics and reporting mechanisms to measure CX/EX performance outcomes.

· Recommend industry best practices related to resiliency, workforce development, and customer-centered operations.