What are the responsibilities and job description for the IT Project Coordinator position at Radiant Digital?
Job Title: IT Program Coordinator
Location: Remote - Seattle, WA (This position may change to Hybrid in Future)
Duration: 2 Months plus chances of extension
Job Description:
seeking an experienced IT Program Delivery Coordinator to assist with the Student Systems and Support Team’s day to day operational and project work. The 17-member team consisting of Analysts, Developers, and Database Administrators support the district’s enterprise student systems.
The coordinator’s role, not a management role, is a operational partnership with the IT Manager to organize schedules, communications, releases, and process improvements across a busy application portfolio. There is no budget or staffing responsibilities.
The team supports a mix of vendor and in-house systems. Vendor platforms include PowerSchool, PowerTeacher/Pro, Schoology, Naviance, Performance Matters, Unified Insights, VersaTrans). Internal systems include the Student Assignment System (SAS), Transportation Operations Systems (TOPS), Safety and Security Information Reporting System (SSIRS), and the Truancy Management System).
Required Qualifications
- 5 years coordinating IT operations, projects, or service delivery of enterprise software systems.
- Experience using ServiceNow or a comparable ITSM/work management platform for incident, request, demand, resource management, automation, and user support workflows.
- Experience coordinating Agile, Scrum, or Kanban practices applied to operational or project work.
- Experience coordinating system changes, releases, or UAT across multiple stakeholders.
- Strong written and verbal communication skills, especially translating technical topics for non-technical audiences
- Strong organizational, attention to detail, and problem-solving skills. Comfortable working independently in a fast-paced environment.
- Experience documenting processes, procedures, and requirements.
- Bachelor’s Degree or equivalent combination of education and experience.
Desired Qualifications
- Experience supporting Student Information Systems, preferably PowerSchool.
- Experience in K–12 education technology or large public sector organizations.
- Experience configuring ServiceNow workflows, especially ServiceNow SPM (Strategic Portfolio Management) and CWM (Collaborative Workspace Management) modules.
- PMP, PgMP, CS, PMI-ACP, ITIL, or Six Sigma/Lean certifications.
- Background in systems administration or technical application support.
- Experience with cloud-hosted applications, system migrations, or enterprise integrations.
- Familiarity with IT security and compliance requirements.
- Experience coordinating with enterprise vendors and third-party providers.
- Understanding technical debt management and long-term system sustainability practices