What are the responsibilities and job description for the Desktop Support Technician position at Radiant Digital?
At Radiant Digital, we provide IT solutions and consulting services to help government agencies and businesses in the USA, Canada, the Middle East, and Southeast Asia. On the federal side, we support agencies like NASA, the Department of State (DOS), the IRS, ACL, ACF,USDA and many others, along with numerous state and local government agencies.
We work with industries like telecom, healthcare, entertainment, oil and gas offering solutions designed to meet their specific needs. We focus on improving systems, making better use of data, and updating applications to keep up with changing markets.
Position: Desktop Support Technician
Duration: 06 Months
Location: Providence, RI
Duties and responsibilities include but are not limited to:
- Troubleshoot and implement fixes and workarounds for PC’s, laptops, and other mobile devices.
- Provides a high level of customer service and support as it relates to responding to help desk requests.
- Create, change, and delete user accounts per request.
- Coordinate directly with various state agencies regarding hardware and software service and repair requirements.
- Assists in troubleshooting and resolving issues with web-based connection issues to other agencies. Provide remote support to end users/customers during off hours.
- Troubleshoot and deliver solutions to common hardware/software problems.
- Create, deploy, and maintain PC images and Software Distribution packages.
- Maintaining, configuring, and monitoring cloud and locally based software.
- Perform archiving of user’s data and email.
- Maintains and reports on inventory and support schedules.
- Must be available for on-call and after-hours responsibilities.
Hardware
Desktop and Laptop Computers, surfaces, and other devices.
Printers, Scanners and Monitors
Software
Microsoft Office 365
Proprietary software solutions
Internet Browsers (IE, Firefox, and Chrome)
Productivity Tools (Adobe Acrobat DC, Acrobat Reader)
Econotel IP Telephone system
OS Supported (Windows 10, Windows 11)
