What are the responsibilities and job description for the Customer Service Representative position at Radiant Consulting, Inc.?
Radiant Consulting is seeking motivated Customer Service Representatives to support the AT&T Fiber customer experience team. This role focuses on high-quality Customer Service, accurate communication, and consistent support for AT&T customers regarding service inquiries, billing questions, account assistance, and general AT&T Fiber support needs.
This opportunity offers hands-on training, clear performance expectations, and long-term growth potential within Radiant Consulting’s AT&T campaign.
As a Customer Service Representative, you will assist AT&T Fiber customers through approved communication channels, delivering accurate service information, resolving issues, and ensuring a smooth, compliant Customer Service experience. You will work within established AT&T procedures and maintain professionalism in every interaction.
Customer Service Representative Key Responsibilities
- Respond to AT&T Fiber customer inquiries regarding service, billing, and account details
- Deliver precise, professional Customer Service that aligns with AT&T quality standards
- Provide clear explanations of AT&T Fiber product features, troubleshooting steps, and available support options
- Assist customers with account updates, plan adjustments, payments, and general support
- Document all AT&T Fiber customer interactions using approved systems and reporting tools
- Escalate complex issues as needed while maintaining compliance and service accuracy
- Collaborate with team members to meet Customer Service performance goals and enhance customer satisfaction
- Uphold brand-aligned communication and professionalism in every AT&T customer interaction
Customer Service Representatives Qualifications
- High school diploma or equivalent required; additional education in Business, Communications, or related fields preferred
- 1–2 years of Customer Service, Customer Support, or call center experience preferred (training provided)
- Strong verbal and written communication skills to support AT&T Fiber customers effectively
- Ability to work in a structured environment with defined metrics, quality expectations, and performance standards
- Excellent attention to detail when managing AT&T account information and documentation
- Problem-solving mindset with the ability to follow Customer Service procedures accurately
Preferred Skills
- Strong interpersonal skills and a professional, customer-focused approach
- Ability to handle AT&T Fiber support inquiries calmly and efficiently
- Team-oriented mindset with initiative, accountability, and reliability
- Interest in career development and advancement within a corporate, performance-based environment
If you are looking for a professional environment with long-term growth opportunities, we encourage you to apply today!
Job Type: Full-time
Pay: $50,000.00 - $62,000.00 per year
Work Location: In person
Salary : $50,000 - $62,000