What are the responsibilities and job description for the RMA Specialist position at Radians?
POSITION SUMMARY:
The RMA (Return Merchandise Authorization) Specialist will be responsible for claims entry for all sales channels. The representative will also provide customers with the information and services they need to successfully promote and buy Radians products. RMA Specialist will work collaboratively with accounting, RMA Supervisor, Quality Assurance Team, Inside Sales Representatives, Customer Support Team, Regional Sales Managers and Manufacturer’s Representatives to facilitate the returns/claims and sales processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Enter and manage customer claims using our Continuum Claims Portal
• Use all available systems and resources to root cause and resolve claims
• Communicate with other departments to research and resolve open claims
• Communicate with appropriate departments to systemically correct any errors that are the root cause of customer claims
• Field Customer Calls as required
• Research and resolve claims from retail portals as needed
• Both positive and negative feedback received by customers should be entered with a task in P21
• Other duties may be assigned
EDUCATION, EXPERIENCE & OTHER SKILLS and ABILITIES:
- Bachelor’s degree, experience in a safety products environment preferred
- 2-4 Years experience returns processing with customer service
- Experience with P21, a plus
- Must have strong analytical skills and can define problems, collect data, establish facts, and draw valid conclusions
- Heavy customer service/data entry skills with excellent phone call skills/etiquette
- Ability to read, analyze and interpret general business reading and/or training materials as well as federal/state regulations.
- Possess excellent verbal and written communication skills
- Ability to work with mathematical concepts to solve problems, i.e. apply concepts such as fractions, percentages and proportions to practical situations
- Ability to interpret instructions in mathematical or diagram form and deal with several abstract and concrete variables
- MS Office environment
- Business Acumen