COLLECTION SPECIALIST II

Description

 POSITION SUMMARY: 

The Collections Specialist II is responsible for managing delinquent accounts for the purpose of collecting past-due balances. The position will oversee the investigation of their customer portfolio and monitor the collection of amounts due to the company and make recommendation to management for accounts that may be at credit risk.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

· Analyze the assigned customer portfolio and contact customers regarding past due accounts or open account issues.

· Document communication and customer collection status within the system and coordinate daily with the Credit Analyst to ensure orders get held or released in a timely manner based on the customer status.

· Coordinate payment plans with customers as necessary to collect debt in avoidance of outside collection or litigation.

· Recommend the referral of delinquent accounts to collection agencies and or litigation as necessary and or recommend charge-off of bad debt and recoveries for management review.

· Review, discuss options, and coordinate collection issues with manager, sales management and/ or sales representatives to maintain an open account basis with customers.

· Investigate and resolve customer disputes and inquiries in a timely matter and work with supervisor and or customer service to issue credits as warranted while maintaining customer goodwill.

· Ongoing policy and procedures development as it relates to collection of Accounts Receivable

· Maintain an understanding of the tools available in the system in order to utilize the full functionality as it relates to Accounts Receivable and Collections.

· The ability to work independently and effectively in an environment where priorities shift quickly.

· Utilize customer portals related to assigned customer portfolio to collect and or dispute invalid deductions.

· Monitor the Affiliated Distributor Portal and prepare data on accounts receivable and prepare remittance advises, issue appropriate credit memos for rebate deductions and investigate other deductions to validate and request applicable credits and or dispute invalid deductions.

· Other duties as assigned

Requirements

  EDUCATION and/or EXPERIENCE AND OTHER SKILLS & ABILITIES: 

· Bachelor’s degree

· 5 years of collection experience with a medium sized manufacturing/distribution business

· Excellent written and verbal communication skills

· Strong interpersonal skills with proven dispute resolution ability

· Knowledge of accounting practices and accounts receivable reconciliation

· Advanced computer skills including MS Word, Excel, general ERP systems and the use of outside data sources to gather required information for analysis and reporting

· Proven knowledge of accounting principles, practices, standards, laws and regulations

· Must have demonstrated organizational and interpersonal skills

· Ability to work in a fast-paced environment

· Ability to read, analyze and interpret general business literature and/or training materials

· Ability to write reports, business correspondence, and procedures

· Must possess the ability to organize, plan and/or prioritize work

Physical Demands: 

While performing the duties of this job, the employee is occasionally required to stand, stoop, kneel, crouch, or crawl, frequently required to walk, regularly sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear.