Patient Experience Coordinator

Radiance is seeking a passionate and energetic customer service professional to join our team as a Patient Experience Coordinator. Radiance has been voted Best in The Woodlands seven years in a row! We offer a fast-paced, cutting edge, and industry-leading team culture that thrives on bringing results-oriented skin and body care to our community.

As the ideal candidate, you will handle a diverse range of tasks to ensure the seamless operation of our 5-star medical aesthetics and wellness practice. The ideal candidate will be outgoing, innovative, high energy, hardworking, goal-oriented, and trustworthy.

Your role as the initial point of contact is not just significant – it's pivotal. You'll be the warm and welcoming face that greets our clients and sets the tone for their experience with us.

Delivering exceptional customer service is at the core of this role. We're not merely searching for someone to answer phones and manage paperwork; we're looking for a personality that shines through in every interaction. Handling surprises and emergencies with poise and efficiency is all in a day's work.

In our fast-paced environment, the ability to manage multiple tasks while maintaining composure under pressure is an absolute must.

Join us and become the driving force behind our exceptional practice.

This position is responsible for: Delighting guests with exceptional customer service; answering the phone with a smile and completing all reservations with 100% accuracy; ensuring efficient patient flow through the clinic; having up-to-date knowledge about Radiance products and services; educating guests about Radiance products, services, and policies. This position is pivotal in achieving guest satisfaction, retention and word-of-mouth referrals, and will have a significant impact on the ongoing success of Radiance.

Other responsibilities include, but are not limited to:

• Warmly greet and welcome guests upon their arrival at the office.
• Answer, screen, and forward incoming phone calls.
• Provide basic and accurate information in person and via phone/email.
• Receive, sort, and distribute daily mail and deliveries.
• Order front office supplies and maintain inventory stock.
• Update calendars and schedule appointments.

Qualifications:

• Experience in appointment booking and POS system preferred
• Proven work experience as a Receptionist, Front Office Representative, or in a similar role
• Professional attitude and appearance
• Strong written and verbal communication skills
• Resourcefulness and proactivity when addressing issues.
• Excellent organizational skills
• Exceptional multitasking and time-management abilities, with the capacity to prioritize tasks
• Customer service-oriented attitude
• Must be available to work 3 Saturdays per month
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Must be a quick learner, team player, have the drive to grow and learn, and exhibit high ethical standards
• Must be positive, enthusiastic, and high energy, with strong leadership skills

Job Type:

Full-time

Physical Settings:

• Clinic
• Medical Spa

Experience:

• Minimum two years’ customer service experience in medical, spa, or high-end hospitality or retail required

Work Location:

All duties and responsibilities will be conducted in person at our facility.

Job Type: Full-time

Pay: From $18.42 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person

Salary : $18