Front Desk Coordinator

Please note this is not an esthetician or injector application, and is soley for the position of Front Desk with Medical Assistant cross-training. Your primary role will be Front Desk Coordinator.

Dual Position Responsibilities Overview

• Kindly meet, greet, and follow up with patients efficiently and professionally.
• Operate and professionally handle clinic phone calls, emails, and messages following protocol and HIPAA.
• Schedule patient appointments and transmit essential information and documents they may need for their upcoming procedures and treatments.
• Acknowledge and greet all patients and visitors, address inquiries, and direct them to the appropriate personnel according to their needs.
• Create and maintain patient files, documents, and forms.
• Check patients in and out during their visits.
• Assist in daily clinic duties, including opening and closing procedures.
• Restock and maintain the lobby area (i.e. fridge, coffee station, products, supplies, etc.)
• Answer telephones, schedule appointments, and help complete medical histories.
• Call, transmit, and write correspondence to patients regarding prescriptions, referrals, marketing, or treatment reminders.
• Meet or exceed patient satisfaction goals within the practice.
• Manage and submit order requests for clinic supplies, retail products, and treatment consumables to the supervisor on a regular basis.
• Prepare patients for their procedures by taking a medical history, patient photos, and assisting during the procedure at the doctor’s request.
• Assist patients post-procedure, turn over rooms, and set up for the next patient.
• Maintain the cleanliness and organization of treatment areas.
• Initiate and engage with patients, helping them feel comfortable during their visit.
• Meet regularly with the manager and assist with clinic-related projects, such as, but not limited to, clinic signage, organization, patient handouts, form updates, document creation, events, and sourcing.
• Regularly attend and participate in Monday meetings in person or virtually.
• Engage with patients, provide assistance, and offer education when they are shopping for or inquiring about skincare products, services, or procedures.
• Attend team trainings for skincare products, procedures, and demonstrations.
• Must always represent the practice in a professional, pleasant, and cooperative manner.
• Must maintain regular, consistent, and punctual attendance in accordance with assigned schedule and time off policies.
• Must be able to comfortably and efficiently handle multiple deadlines and task assignments.

Required Skills

• Ability to learn, memorize, and effectively communicate information on existing and new services, product lines, and team credentials.
• Learn to operate new office technologies and procedures as they are developed and implemented.
• Ability to operate computers, office machines, and software.
• Organizational skills and cleanliness.
• Team-oriented, proactive, and self-motivated.
• Excellent communication skills and maintaining a positive demeanor and attitude.
• Always maintain the highest level of confidentiality to HIPAA standards.
• Adhere to strict safety guidelines and procedures to OSHA and office standards.
• Must be detail-oriented to prepare and process business correspondence.
• Must be flexible and understand that job duties may change from time to time and that this individual may be asked to assist in other areas of the office.
• Must demonstrate good reading comprehension and use grammatically correct writing skills by understanding written sentences and paragraphs in work-related documents.

THE RADIANCE TEAM WAY

Aside from the appropriate qualifications, Radiance seeks team members who align with our mission of providing a professional and exceptional patient care experience, who are team players, who are committed to the continuation of education, and who have positive energy and disposition. We are looking for someone who can be dynamic in the use of their skills as we add to our services and procedures. We value self-motivated people who strive to excel in their craft, communication, and responsibilities.

As we outline the position above, please note that the possibilities for growth and development within Radiance are always encouraged. Every position is what you make of it, and as a small business, we are proud to offer an environment where roles and responsibilities have the potential to expand and grow as you grow.

If you are ready for a positive and collaborative environment, have the initiative to follow operational procedures to ensure accuracy and safety, and are committed to the common goal of growth and success through exceptional care to patients, then we want to talk to you!

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• Are you able to work full-time hours or at minimum 30 hours/week?
• Why do you want this position, and what is one way you would help a patient feel comfortable when they arrive for a service?

Education:

• Associate (Required)

Experience:

• Customer service: 2 years (Required)

Salary : $18 - $24