What are the responsibilities and job description for the Patient Services Supervisor position at Radia Medical Imaging?
Compensation: The salary Hourly wage range is $26.61 - $39.92. The wage for this position is based on multiple factors, including but not limited to direct job-related experience, length of experience, knowledge, skills, and abilities.
About Us
We provide a range of outpatient imaging services for patients such as MR, PET/CT, CT, ultrasound, x-ray, fluoroscopy, and several types of procedures. Seattle Radiology is an Imaging Center of Radia Inc., P.S. the largest, physician-owned Radiology practice in the United States. Our organizational culture is one of innovation, collaboration and compassion and we are dedicated to delivering the highest quality patient care available.
Position Summary
The Patient Services Representative Supervisor reports to the Imaging Center Manager and provides hands-on operational leadership for day-to-day front office activities, ensuring a consistently high level of patient, referrer, and staff satisfaction. As the leader of the patient services team—the first point of contact for our patients—this role sets clear expectations, provides direction, and fosters a culture focused on professionalism, efficiency, and compassionate, patient-centered care.
The Supervisor leads, coaches, and supports a team of Patient Services Representatives, ensuring effective scheduling, registration, communication, and problem resolution. They work collaboratively with the Imaging Center Manager, pre-authorization team, and clinical staff to align workflows, achieve operational goals, and support ongoing initiatives that enhance the patient experience and operational performance.
Proficient in the use of Electronic Medical Records, the Supervisor leverages data, reporting tools, and performance metrics to generate actionable insights. Through critical and strategic thinking, they identify opportunities for improvement and drive enhancements to processes, policies, and workflows that promote efficiency, accuracy, and exceptional service delivery.
Core Responsibilities:
- Customer/Patient Satisfaction: recognizes internal and external customers in the organization. Monitors and ensures staff are delivering high-level of customer/patient satisfaction. Initiates service recovery as needed.
- Strategic Thinking: continuously evaluating the needs of the front office and finds opportunities for improvement.
- Problem Solving: utilizes critical thinking to resolve issues in a timely, efficient, and compliant manner.
- Team Builder: creates a functional team and retains quality staff.
Minimum Qualifications
- Associate’s degree preferred
- Three years experience in healthcare setting patient services supervisory/lead role
- Experience working in a fast paced radiology practice
We offer market-competitive compensation and a full range of benefits, including:
- Medical, Dental and Vision Benefits
- A 401(k) with a profit-sharing component
- Paid Time Off, Paid Sick Leave and Holiday Pay
- Life and disability insurance
- Learning opportunities through professional development programs
- Annual discretionary performance increase
Salary : $27 - $40