What are the responsibilities and job description for the Financial Aid Customer Service Specialist position at Radford University?
- Radford, Virginia, United States
- Classified Staff
- Enrollment Mgmt & Strategic Comms
Application Review Date: December 4, 2025
Campus Location: Radford City - Main Campus
Work Authorization: Radford University employs individuals who are legally authorized to work in the United States. Applicants requiring new H-1B visa sponsorship will not be considered
Job Description
Responsibilities:
- Serve as the first point of contact for students and families at the front desk, via phone, and through the financial aid email account, providing accurate, timely, and empathetic guidance on financial aid matters.
- Respond to and manage the financial aid office email account, ensuring inquiries are addressed promptly, professionally, and in accordance with institutional policies and federal regulations.
- Maintain a welcoming and professional office environment that supports student success.
- Assist with planning and execution of financial aid events such as open houses, workshops, and orientation sessions—both on and off campus.
- Coordinate appointment scheduling for financial aid counselors during designated meeting days.
- Support daily office operations, including opening and closing procedures, record keeping, and data entry.
- Collaborate with team members to enhance office efficiency, communication, and service delivery.
- Uphold confidentiality standards in compliance with FERPA and institutional privacy policies.
Required Qualifications
- Demonstrated knowledge of general office practices, procedures, and equipment.
- Ability to manage multiple tasks and work independently and collaboratively in a diverse, high-volume, and fast-paced college setting.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- Strong organizational, interpersonal, and oral/written communication skills.
- Experience providing administrative and programmatic support, preferably in a student-facing role.
Preferred Qualifications:
- Experience working in a college or university environment, with a clear understanding of student needs and institutional processes.
- Familiarity with FERPA regulations and student privacy rights.
- Working knowledge of eVA, Banner, or similar Student Information System platforms.
- Demonstrated commitment to supporting students from diverse backgrounds and contributing to an inclusive campus community.
Is this position Grant Funded: No
Is this position restricted: No
Is this position eligible for telework: No
Hours Per Week: 40
Months per Year: 12
Statement of Economic Interest Required: No
FLSA Status: Non-Exempt
Work Classification: Classified Staff
Normal Work Schedule: 40 hours per week
Employee Classification: Admin & Office Spec III
Department: Financial Aid
Salary: $38,000 to $43,000, depending on experience
Department Contact Name: Gina Stike
Department Contact Phone: 5408315585
Department Contact Email: gstike@radford.edu
Equal Opportunity Statement:
Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.
Clery Statement
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Radford University publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years’ of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at Radford.edu/police. You may also request a paper copy of the report from the Radford University Police Department located at 810 East Main Street PO Box 6883, Radford, VA, 24142.
Reasonable Accommodation Statement
If you are an individual with a disability and desire accommodation in the application process please contact the hiring department.
Criminal Background Check Statement
Radford University is committed to ensuring a safe and secure environment for all employees, students, volunteers, and stakeholders. As part of our hiring and screening process, we conduct criminal background checks in compliance with Virginia Code § 19.2-389 and other applicable state and federal laws. Successful candidates will be required to have a criminal background check.
Salary : $38,000 - $43,000