What are the responsibilities and job description for the Case Manager/Career Coach position at RADcube?
Essential Job Responsibilities
QUALIFICATIONS/EDUCATION
- Manages a caseload of participants and provides work readiness counseling and mentoring
- Assesses participant competencies, work history, educational attainment, skills and abilities; identifies challenges to finding employment and prompts them to find solutions
- Conducts regular ongoing individual meetings with participants for job search, education, job retention, and/or job readiness
- Completes an individualized overview of available services and works with participant to create an employment plan for short- and long-term goals
- Maintains information about area resources and employers
- Ensures participant accountability and attendance; tracks and maintains employment retention goals
- Provides government agencies with prompt notification that a participant has lost or reduced hours of employment
- Maintains scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issues
- Provides information to participants on available training and/or jobs that will lead to advancement
- Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with referral and continuing through retention and advancement efforts
- Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant including log of supportive services issued
- Provides case management with a focus on helping customers to prepare for employment that leads to self-sufficiency
- Facilitates customer access to training, education, and to employment services, as well as job-specific information; provide case management to customers at the appropriate level
QUALIFICATIONS/EDUCATION
- Associate’s degree from an accredited university or college, or 12 months of related work experience
- Excellent verbal and written communication skills
- Demonstrated customer service skills
- Familiarity with the communities being served, with knowledge and understanding of local needs and resources
- One to three years’ experience in workforce development or related programs preferred