What are the responsibilities and job description for the Property Support Manager - Bilingual position at Radco?
RADCO is seeking a Property Support Manager to join our incredibly talented team!
The Property Support Manager fills in as the company’s representative, in all areas of property operations. This is a versatile role and requires someone with a wide range of skillsets in property management. As the Property Support Manager, you will assist with the transition of new property management opportunities, as well as provide operational support and resources for various communities to help accomplish property, owner, and company objectives. These objectives will include maximizing occupancy and income levels, growing property values, minimizing property operation expenses while maintaining a quality product.
The Property Support Manager reports directly to the (Sr. VP or Director of Operations). This person is adaptable, analytical, an empathetic problem-solver, effective communicator, multi-tasker, and a strategic thinker; with the passion to lean in and helping others. The Property Support Manager role is intended to be a steppingstone into leadership roles within the company and requires someone who has the desire to learn and grow. Are you up for the challenge?
Responsibilities:
- Assist with the planning and preparation for future property management opportunities, to include reviewing property information and documentation and completing assigned items from the property checklist.
- As needed, join a Transition Team to help provide operational support for a specific amount of time for new property management transitions. Support may include various operational functions, such as sales tours, delinquent rent collections, onboarding, training, vendor setups, invoice management, system setup, etc.
- Fill in as acting Leasing Consultant, as needed, to include responding to resident and prospect inquiries, touring prospective residents, processing rental applications, scheduling move-ins, etc.
- Fill in as acting Property Manager, as needed, to include hiring, training, administrative functions, reporting, and supervising on-site team members.
- As needed, partner with the Maintenance Supervisor to ensure all maintenance related activities and initiatives are in alignment with property goals.
- Work closely with the Regional Managers to understand changing operational needs and assigned responsibilities week-to-week.
- Collaborate with various departments to include Accounting, IT, Marketing, Learning & Development, etc.
Customer Service Responsibilities:
- Promote resident satisfaction and retention by responding to concerns, questions, and requests in a timely manner, and taking appropriate action to address and resolve concerns.
- Communicate clearly and professionally with residents, prospects, clients, vendors, and team members both verbally and in writing.
- Respond sensitively to resident questions and/or concerns exhibit sense of urgency, and de-escalate resident issues
- Attend and assist in resident activities and functions after hours as needed.
- Maintain all vendor relationships with utmost professionalism.
Leadership Responsibilities:
- Shadow Regional Managers and Property Managers to gain a better understanding of how to effectively train, empower, and motivate team members.
- With the guidance of a Regional Manager, as a leader you will set expectations and hold accountable team members to achieve budget guidance. When necessary, implement an Improvement Plan for team members to ensure success in their development.
- Serve as the company’s representative in various capacities and learn how to drive and lead teams towards the successful execution of projects and initiatives.
- Assist in managing the client/owner relationship by conducting property tours, providing updates and information about the property performance, and responding to Regional Managers regarding owner requests as needed.
Qualifications:
- Basic knowledge of financial reporting and ability to read, interpret, and update budgets and financial statements.
- Excellent interpersonal skills providing for effective verbal and written communication with residents, team members, peers, vendors, owners, etc.
- Ability to de-escalate and respond sensitively to customer service-related concerns.
- Strong organizational and time-management skills.
- Ability to work collaboratively in a team environment.
- Developing leadership skills with the desire to learn and grow.
- Proficient in Microsoft Word, Excel and Outlook.
- YARDI® experience is preferred but not required.
- Proficient in Landlord/Tenant laws and application, familiarity with GAA and/or NAA Lease and Addendums, Federal, State and local Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry.
Education, Experience, License(s) or Certification(s) Requirements:
- 5 years of experience in property management or in a related industry
- College degree is preferred, but not required
- ARM or CPM designation is preferred but not required
- Valid driver’s license and current automobile insurance is required.
- Position requires individuals to furnish their own reliable transportation to fulfill the job’s functions.