IT Manager

ABOUT US

E-commerce got real-time data infrastructure decades ago. Physical stores still have not. RADAR is changing that.

RADAR is building the data infrastructure layer for the physical world, starting with retail. Our hardware-enabled SaaS platform uses proprietary overhead sensors, software, and AI-powered analytics to locate every product in a store, continuously, down to the fixture. We are deployed across 1,400 stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99% accuracy in complex, noisy environments - at fleet scale.

RADAR is one of the best-funded companies in retail technology, backed by a recent Series B financing at a $1 billion valuation. Inventory accuracy is only the beginning. We believe RADAR can become foundational infrastructure for the physical economy, powering new AI-driven commerce experiences across retail and beyond.

Join us if you want to work on a large, unsolved, technically challenging problem with an ambitious team building category-defining technology.

OUR VALUES

• Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters.
• Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together.
• High Impact: You’ll make meaningful contributions from day one and help shape the future of our product and company.
• Clear Communication: We value honesty, humility, and respectful dialogue—everyone’s voice matters.
• Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work.
• Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints.
• Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.

ABOUT THE JOB

RADAR is seeking a strategic and hands-on IT Manager to lead and scale our internal technology infrastructure. You will own IT operations that support our rapidly growing team—from device management and network security to vendor relationships and compliance. This is a critical role at a company building physical-world data infrastructure, where reliable, secure IT systems directly enable our mission.

Responsibilities:

• Manage and scale IT operations, including endpoint management, network infrastructure, identity and access management, and help desk support
• Own security and compliance programs including SOC 2, device management policies, and incident response planning
• Lead IT vendor selection, procurement, and contract management across hardware, software, and services
• Partner with Engineering, Finance, and Operations teams to align IT systems and tooling with business needs
• Develop and enforce IT policies, procedures, and security standards across the organization
• Build, mentor, and grow a small IT team as the company scales
• Oversee IT budgeting, asset tracking, and lifecycle management

ABOUT YOU

Required:

• You have 5 years of IT management or IT operations experience, including 2 years in a leadership role
• You have deep experience with macOS and Windows endpoint management tools such as Jamf, Intune, or similar MDM platforms
• You have strong knowledge of cloud identity and access management platforms such as Okta, Google Workspace, or Azure AD
• You have hands-on experience owning security and compliance frameworks including SOC 2, ISO 27001, or similar
• You have experience managing IT vendors, procurement processes, and contract negotiations
• You are a clear and confident communicator who can translate technical requirements for non-technical stakeholders
• You are highly organized, self-directed, and thrive in a fast-paced, scaling startup environment

Preferred:

• You have experience in a hardware SaaS or IoT company environment
• You have experience managing network infrastructure including VLANs, VPNs, and enterprise Wi-Fi
• You have familiarity with IT scripting and automation using Python, Bash, or PowerShell
• You have experience implementing or managing a Zero Trust security model

WHAT YOU'LL DO

In your first 30 days, you will:

• Learn RADAR’s mission, technology stack, and core values
• Complete onboarding and security compliance training
• Conduct a comprehensive audit of existing IT infrastructure, tooling, vendor contracts, and security posture

In your first 60 days, you will:

• Identify and prioritize gaps in IT security, compliance, and operational efficiency
• Develop a 6-12 month roadmap for scaling IT systems to support company growth
• Build strong working relationships with key stakeholders across Engineering, Finance, and Operations
• Take full ownership of critical IT vendor relationships and ongoing procurement cycles

In your first 90 days, you will:

• Begin executing on your IT roadmap with clear, measurable milestones
• Streamline IT procurement and vendor management processes to improve efficiency and reduce costs
• Establish clear IT policies, runbooks, and escalation procedures across the organization
• Identify and implement opportunities to automate repetitive IT tasks and improve team productivity

At RADAR, your base pay is one part of your total compensation package. The expected base salary range for this position is $140,000 - $205,000. Individual pay is determined by work location and additional factors,  including job-related skills, experience and relevant education or training.You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan,  flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting. 

Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness.