Mechanic

Service Mechanic

Why We’re Rad (about us):

Rad Power Bikes, America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone.

Our company is a driving force behind the e-bike market expansion in North America. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 750,000 customers, leading a global revolution in low carbon mobility.

Our Service Mechanic will be responsible for the performance of basic tunes and repairs on customer bikes, as well as accessory installations, educating customers on basic e-bike maintenance, and the upkeep of the test ride fleet. They will also support the Service Advisor in greeting customers and listening attentively to their needs and requests, diagnosing repairs, monitoring and scheduling of appointments, and follow up with customers to ensure an unrivaled customer experience.

Weekend availability will be required as our schedule is subject to change.

Why You’re Rad (about you):

• Experience working in a customer facing position, particularly in a service department
• Exemplary customer service skills
• Strong attention to detail and prioritization
• Ability to multitask and work well under pressure
• Relationship-focused approach to customer service
• Passion for bikes and getting people back in the saddle
• Impeccable communication skills, particularly under pressure

Additional Requirements:

• Proficient manual dexterity required while using a variety of hand tools and other equipment
• Working knowledge of electric bicycle systems and mechanics
• Working knowledge of apps and cloud-based software
• Ability to ascend / descend ladders
• Ability to bend, stoop, crouch, kneel, walk, stand, and sit for extended periods of time, up to 8 hours / day
• Ability to lift, push/pull, leverage and carry 65 pounds without assistance

You get bonus points for:

• Proven passion for customer satisfaction in the retail bike industry
• Strong diagnostic knowledge of e-bike mechanical and electrical systems

Had you been with us last month, the top 5 things you would have impacted are:

• Maintained an elite and positive customer experience by ensuring customers are being greeted with energy, enthusiasm, and genuine care
• Gained superior product knowledge to effectively educate customers and advise appropriate level of parts and service
• Mastered our simple tune packages and performed them flawlessly within the allotted timeframe
• Set, confirmed, and prepared appointments for customers with confidence and professionalism and prioritized service appointments based on customer needs
• Communicated frequently with supervisors, mechanics, and spare parts associates to ensure timely completion of work
• Efficiently determined recommended levels of service and replacement parts and drafted clear and concise work orders to ensure proper delivery for both the customers and mechanics
• Additional duties and overtime as required

Does this sound like you? Please apply and join us!

Rad Life Mobility Inc. is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radlife.com.

Recruitment Agencies: We do not accept unsolicited candidate submissions.

Pay: $20.00 - $25.00 per hour

Work Location: In person

Salary : $20 - $25