Retail Store Manager in Training

ASSISTANT MANAGER JOB DESCRIPTION

Reports To: Store Manager
Provides Leadership To: Department Managers and Sales Associates

Position Summary

The Assistant Manager works closely with the Store Manager to support the daily operations, sales performance, customer experience, merchandising, and overall success of the store.

This position helps lead and develop employees, maintain company standards, and ensure customers receive knowledgeable and attentive service. The Assistant Manager must demonstrate sound judgment, take ownership of store needs, solve problems effectively, and provide clear direction to the team.

When the Store Manager is not present, the Assistant Manager is responsible for leading the store and making informed decisions consistent with TYLER’S policies and business priorities.

Responsibilities

• Provides daily leadership, direction, and support to Department Managers and Sales Associates.
• Assists with hiring, onboarding, training, coaching, and developing employees.
• Communicates daily priorities, delegates responsibilities, and holds employees accountable for completing assigned tasks.
• Leads by example through professionalism, reliability, initiative, and a strong work ethic.
• Ensures customers receive friendly, attentive, and knowledgeable service.
• Resolves customer concerns promptly and professionally.
• Supports the sales floor during peak periods and helps the team achieve sales and service goals.
• Maintains strong product knowledge and coaches employees on active selling and product recommendations.
• Maintains store cleanliness, organization, merchandising, and product presentation according to company standards.
• Works with store leadership to ensure efficient product flow from the stockroom to the sales floor.
• Helps identify and resolve inventory discrepancies, product damage, and loss-prevention concerns.
• Assists with scheduling, payroll, employee performance, and other store operations as needed.
• Opens and closes the store and ensures all required procedures are completed accurately.
• Protects company merchandise, funds, equipment, keys, and other property.
• Ensures employees follow company policies, operating procedures, and safety expectations.
• Keeps the Store Manager informed of significant employee, customer, operational, and facility concerns.
• Performs other duties as assigned in support of the store and company.

Skills and Competencies

• Strong leadership and employee-development skills.
• Ability to coach, motivate, delegate, and hold employees accountable.
• Commitment to providing an outstanding customer experience.
• Strong communication, organization, and follow-through.
• Ability to make informed decisions and solve problems calmly and effectively.
• Ability to manage multiple priorities in a fast-paced retail environment.
• Strong merchandising, product-presentation, and operational skills.
• Ability to understand and support store sales, payroll, inventory, and performance goals.
• Ability to operate all equipment and systems necessary to perform the position.

Qualifications and Requirements

• Minimum of three years of retail management or comparable leadership experience. High-volume retail experience is preferred.
• Previous experience leading employees, managing store operations, and supporting sales and customer-service results.
• Must be available to work a flexible, full-time schedule, including mornings, evenings, weekends, holidays, and peak business periods.
• Must be available to open and close the store based on business needs.
• Must be dependable, self-motivated, adaptable, and comfortable taking ownership of store needs.
• Must demonstrate professionalism, sound judgment, a positive attitude, and a genuine interest in retail leadership.
• Must be able to perform the essential responsibilities of the position with or without reasonable accommodation.

TYLER’S COMPANY PROFILE

About TYLER’S

Founded in 1978 in Tyler, Texas, TYLER’S began as a single specialty tennis and running store known today as Racquet & Jog. More than 45 years later, TYLER’S has grown into a Texas-based specialty retailer with locations throughout Austin, Dallas-Fort Worth, Tyler, and The Woodlands.

TYLER’S offers a thoughtfully curated selection of athletic and lifestyle apparel, footwear, accessories, and private-label products for men, women, and youth. Our assortment combines established national brands, emerging labels, and TYLER’S-branded merchandise selected to meet the needs and preferences of the communities we serve.

Our stores are rooted in three core ideas: local, active, and lifestyle. Each location is designed to reflect its surrounding community while maintaining a consistent standard of customer service, product knowledge, merchandising, and hospitality.

We believe our stores should be more than places to shop. Through local partnerships, events, and meaningful customer relationships, we work to be active and supportive members of every community we serve.

Our Mission

To provide an exceptional and locally relevant retail experience through a thoughtfully curated selection of athletic and lifestyle products, outstanding customer service, and a commitment to our employees and communities.

Our Culture

TYLER’S is built around service, teamwork, accountability, adaptability, and a passion for retail. We look for employees who take ownership of their responsibilities, support their coworkers, build genuine customer relationships, and contribute to a positive, high-performing store environment.

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Retail management: 3 years (Required)
• Fashion retail: 3 years (Preferred)

Work Location: In person

Salary : $45,000 - $60,000