What are the responsibilities and job description for the Global Client Partner - Healthcare position at Rackspace Technology?
The Senior Client Partner is responsible for all client interactions for a portfolio of accounts. The role collaborates with their GTM and Delivery teams to devise account strategies and manage client relationships in line with these strategies. Typically, the role oversees a single account or a segment of a large account, which generates significant revenue. The Senior Client Partner helps to build the RXT brand as the preferred consulting partner for cloud transformation projects, spanning business and technology. This role will be dedicated to delivering exceptional outcomes for RXT clients, thereby expanding existing accounts and facilitating access to new ones. The role will also deliver solutions that further develop RXT’s transformation story and build on RXT’s strong foundation. The role is responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Career Level Summary
Recognized as an external thought leader within a strategic organization function or job discipline and requires broad and comprehensive expertise in leading-edge theories, techniques and/or technologies within own field
Proactively identifies and solves problems that impact the management and direction of the business
Contributes to the development of the organizational function strategy or product or business strategy
Progression to this level is typically restricted on the basis of individual capabilities and business requirements
Critical Competencies
Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.
Key Responsibilities
Other Incidental tasks related to the job, as necessary.
Achieve bookings via ACV and TCV targets.
Directly accountable for significant revenue generation.
Responsible for profitability of assigned accounts (e.g., blended project margins and average bill rates).
Oversight and governance of delivery excellence for active engagements at accounts.
Client satisfaction surveys.
People Management: provide guidance, supervision, and coaching to team members assigned to projects on the account. Drive employee satisfaction within community of consultants working on the account(s).
Administration: ensure the proper administrative controls are in place and adhered to on the account, including client charge codes, time tracking, billing, receivables, and internal administration.
Financial Management: oversee the financial performance vs targets of the account.
Strategy: member of the market leadership team supporting technology industry client portfolio direction, strategy, and goal setting.
Public Relations: promote RXT in the market by attending / speaking at industry events, panels, etc.
The success of the services agenda and successful sales will rely on the successful partnerships with others; this will include regional leads and services teams to work on the best outcome for the client. Engage and coordinate with partners and/ or vendors to drive select deals through vendor-based opportunities, engage with the broader organization such as the Offer Management, Commercial Architecture, and Delivery teams to promote and support high-value services opportunities, and participate in regional sales governance processes and Deal Clinics to profile opportunities.
Knowledge
Expert-level knowledge in professional sales training and sales process
Expert-level understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline
Expert-level knowledge of Rackspace product portfolio, strategy, competitors, and customers
Skills
Cross-selling/Up-selling
Customer Relationship Management
Data Analysis
Leadership
Negotiation Skills
Pipeline Management
Presentation Building
Proposal Drafting
Public Speaking
Sales Strategy Skills
Salesforce CRM Software Skills
SOW Review/Update
Education
High School Diploma or regional equivalent required
Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement
Experience
15 years of experience in the field of role required
Travel
Occasional domestic/international travel, less than 50%
Disclaimer
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Our compensation reflects the cost of labor across several geographic markets. The base pay for this position ranges from 167,890.00 USD/year in our lowest geographic market up to 246,200.90 USD/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Career Level Summary
Recognized as an external thought leader within a strategic organization function or job discipline and requires broad and comprehensive expertise in leading-edge theories, techniques and/or technologies within own field
Proactively identifies and solves problems that impact the management and direction of the business
Contributes to the development of the organizational function strategy or product or business strategy
Progression to this level is typically restricted on the basis of individual capabilities and business requirements
Critical Competencies
Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.
Key Responsibilities
Other Incidental tasks related to the job, as necessary.
Achieve bookings via ACV and TCV targets.
Directly accountable for significant revenue generation.
Responsible for profitability of assigned accounts (e.g., blended project margins and average bill rates).
Oversight and governance of delivery excellence for active engagements at accounts.
Client satisfaction surveys.
People Management: provide guidance, supervision, and coaching to team members assigned to projects on the account. Drive employee satisfaction within community of consultants working on the account(s).
Administration: ensure the proper administrative controls are in place and adhered to on the account, including client charge codes, time tracking, billing, receivables, and internal administration.
Financial Management: oversee the financial performance vs targets of the account.
Strategy: member of the market leadership team supporting technology industry client portfolio direction, strategy, and goal setting.
Public Relations: promote RXT in the market by attending / speaking at industry events, panels, etc.
The success of the services agenda and successful sales will rely on the successful partnerships with others; this will include regional leads and services teams to work on the best outcome for the client. Engage and coordinate with partners and/ or vendors to drive select deals through vendor-based opportunities, engage with the broader organization such as the Offer Management, Commercial Architecture, and Delivery teams to promote and support high-value services opportunities, and participate in regional sales governance processes and Deal Clinics to profile opportunities.
Knowledge
Expert-level knowledge in professional sales training and sales process
Expert-level understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline
Expert-level knowledge of Rackspace product portfolio, strategy, competitors, and customers
Skills
Cross-selling/Up-selling
Customer Relationship Management
Data Analysis
Leadership
Negotiation Skills
Pipeline Management
Presentation Building
Proposal Drafting
Public Speaking
Sales Strategy Skills
Salesforce CRM Software Skills
SOW Review/Update
Education
High School Diploma or regional equivalent required
Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement
Experience
15 years of experience in the field of role required
Travel
Occasional domestic/international travel, less than 50%
Disclaimer
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Our compensation reflects the cost of labor across several geographic markets. The base pay for this position ranges from 167,890.00 USD/year in our lowest geographic market up to 246,200.90 USD/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.