What are the responsibilities and job description for the Senior Technical Account Manager — Kubernetes / DevSecOps (Federal Platform) position at rackner?
Senior Technical Account Manager — Kubernetes / DevSecOps (Federal Platform)
Location: Remote (U.S.) | Washington, DC Metro Area preferred
Clearance: Active TS/SCI preferred (or eligible to obtain)
Why This Role Matters
You’ll operate as a customer-facing technical advisor supporting a Kubernetes-based DevSecOps platform used in Department of Defense (DoD) environments.
This role is focused on helping teams successfully onboard, adopt, and scale modern platform services in Kubernetes-based environments—not building the platform itself.
What You’ll Do
Lead Customer Engagement
- Guide customer conversations as a technical advisor, helping teams understand platform capabilities and onboarding paths
- Translate Kubernetes, cloud, and DevSecOps concepts into clear, actionable guidance for mixed technical audiences
- Build trust quickly and operate as a reliable partner to customer stakeholders
Drive Platform Adoption
- Act as the primary driver of platform adoption and correct usage across customer teams.
- Assess technical fit and recommend appropriate platform services (e.g., Kubernetes-based environments, CI/CD pipelines, hardened container ecosystems)
- Actively guide customers from initial onboarding through sustained usage and expansion
- Identify and address adoption blockers, improving how teams use the platform in practice
Enable & Educate
- Deliver workshops, demos, and working sessions to accelerate customer understanding and usage
- Gather user feedback and translate insights into improved adoption and experience
Operate with Discipline
- Track customer activity and technical exploration using tools such as Jira, Confluence, and CRM systems
- Maintain clear documentation and follow-through across engagements
What This Role Is — and Is Not
This role is:
- A customer-facing technical leadership role
- Focused on platform adoption, enablement, and outcomes
- A bridge between engineering, product, and mission users
This role is not:
- A backend engineering or build-only position
- A ticket-based support role
- A pure sales or quota-carrying role
- A fit for candidates without prior customer-facing technical experience
What Success Looks Like (First 60 Days)
- Quickly establish credibility and operate independently in customer-facing environments
- Independently guide onboarding and platform fit decisions
- Identify and help resolve early adoption challenges
- Begin influencing how customers use and expand platform services
What You Bring (Capability Credibility)
We’re looking for candidates who can perform in this role and have demonstrated similar work in practice.
Core Capabilities
- Working with Kubernetes in production environments, including direct involvement in system operations, support, or platform usage
- Experience with DevSecOps practices and CI/CD pipelines in real-world environments
- Ability to independently lead customer-facing technical discussions and guide platform adoption decisions
- Proven ability to operate across engineering, product, and non-technical stakeholders
Credibility Signals
- Experience independently leading customer-facing technical discussions
- Operate in customer-facing technical roles with direct ownership of engagements (e.g., TAM, Solutions Architect, Sales Engineer, Field Engineer)
- Track record of personally driving customer outcomes (e.g., onboarding success, platform adoption, usage growth)
- Guide teams through real-world platform adoption or transformation efforts, including navigating technical and organizational challenges
Preferred Experience
- Background in regulated or security-focused environments (e.g., federal, DoD, financial services, healthcare, or similarly complex domains)
- Familiarity with Kubernetes platforms or distributions (e.g., Rancher, EKS, AKS, OpenShift)
- Hands-on use of cloud platforms (AWS, Azure, or GCP)
- Exposure to DevSecOps practices at scale, including CI/CD pipelines and secure software delivery workflows
Why Rackner
Rackner is a trusted partner delivering cloud-native platforms, DevSecOps solutions, and AI/ML systems across the public sector. Our teams work on mission-critical programs where outcomes matter.
We prioritize:
- Meaningful technical challenges
- Collaborative teams
- Opportunities to grow and take ownership
What This Role Offers You
- Work directly with teams adopting modern DevSecOps platforms in real-world environments
- Build expertise across Kubernetes, cloud, and platform ecosystems
- Operate in a role that influences customer adoption and program success—not just delivery execution
- Collaborate with experienced engineers, architects, and mission partners
- Grow into broader technical leadership or platform strategy roles
Benefits & Perks
- 401(k) with 100% match up to 6%
- Comprehensive medical, dental, and vision coverage
- Life insurance short- and long-term disability
- Generous paid time off
- Home office and equipment support
- Covered certifications and training
- Competitive compensation and weekly pay schedule
Equal Opportunity
Rackner is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.