Store Communications Specialist

Summary:

The Store Communications Specialist is responsible for leading strategic communication initiatives, exercising independent judgment in planning and executing communication strategies that impact store operations and business outcomes ensuring consistency with department strategy, commitments, and goals. Manages and maintains responsibility for writing, reviewing, editing, and posting all store communications. Manages the review and approval process for each communication, assuring that accurate changes are made, and the proper process, policy and procedure is being communicated to the store group. Possesses outstanding information-gathering skills, listens carefully, and can probe deeply for communication objectives. Is analytical by nature and has an eye for accuracy and detail. Ability to stay organized while multi-tasking, comfortable with last-minute changes, and high degree of on-the-job flexibility.

Essential Functions:

• Develop and implement communication strategies aligned with organizational goals.
• Serve as a liaison between store operations, corporate leadership to ensure alignment of messaging.
• Analyze communication effectiveness and recommend improvements to enhance store performance.
• Work with the internal departments that support stores to ensure that accurate and timely information is communicated to stores.
• As needed, act as primary point of contact for stores to ensure that their questions are answered timely and in an accurate manner.
• Manage timelines and assure that projects meet scheduled completion dates.
• Manage and distribute status updates and task lists.
• Manage submission of communications, and proof revisions for all store communications.
• Collaborate with internal departments for store system projects’ accuracy and functionality.
• Formally close-out all completed projects, including results and documentation on project successes and challenges.
• Day-to-day administration of the communications that are posted to stores via the Zebra Task Manager application.
• Create and maintain reporting for multiple levels of the Operations team and other corporate partners.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Highly effective verbal and written communication skills.
• Demonstrated strong organizational and facilitation skills.
• Ability to multi-task and effectively execute work with attention to detail.
• Strong and applicable knowledge of store process and procedure.
• Proficient computer skills.
• Proficient in Microsoft Office required.
• Humble and resilient.
• Professional.
• Pursues excellence.
• Tenacious in achieving goals.

Minimum Requirements:

• 3-5 years of retail management experience.
• Independent thinker and great communicator with strong writing and editing skills.
• Demonstrated leadership ability.
• Innovative problem solver.
• Possess the ability to build trust and strong partnerships with others.
• Familiarity with store communication software. (Zebra Task Manager preferred)
• Bachelor’s Degree from a 4-year college or university preferred. (Education requirement may be mitigated with proven applicable experience)

Physical Demands:

List physical demands of the position. Example: Must be able to lift up to 50 pounds frequently. Use words like strength, stopping, crawling, fingering, hearing, climbing. Kneeling, reaching, etc.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills requires of the position. All employees may have other duties assigned at any time.