Business Development Client Support Specialist

Rack & Riddle is the #1 custom sparkling wine producer in the US. With a legacy of creating sparkling wines for wineries of all sizes, the company pairs traditional methods with modern innovation. Founded in 2007, the company delivers turnkey sparkling wine solutions and custom brands, including Méthode Champenoise, CALSECCO®, Charmat style wines, flavors, and no and low alcohol wines. Production spans three world-class Sonoma County facilities, reflecting Rack & Riddle’s commitment to quality, sustainability, and long-term partnerships.

Guided by our core values of uncompromising quality, innovative solutions, excellent customer service, employee focus, and collaborative partnerships, our team brings the same care and craftsmanship to every client relationship and every colleague.

Rack & Riddle is a drug-free workplace and an Equal Opportunity Employer.

This role's compensation is anticipated to fit within the stated range. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend on numerous job-related factors, including but not limited to candidate skills, knowledge, and education.

Rack & Riddle Custom Wine Services, the #1 custom sparkling wine producer in the United States, is seeking to add an Business Development Client Support Specialist to our team.

As a member of our dynamic team, the Business Development Client Support Specialist will be a part of an inclusive, customer-first culture. We value diverse perspectives and are looking for a highly motivated individual with a knack for problem-solving and a passion for excellence in customer service. Whether you're a whiz at Excel or have comparable expertise in data management and analysis, your ability to think quickly, prioritize effectively, and maintain a keen focus on customer satisfaction will make you a perfect fit for our team.

Essential Duties and Responsibilities:

• Provide exceptional client support via various communication channels (phone, email, chat) to resolve inquiries, troubleshoot issues, and address concerns promptly and effectively.

• Utilize expertise in Excel, Netsuite, Salesforce and other relevant technologies to assist the internal team and clients with project and data-related queries, reports, and technical concerns.

• Maintain a deep understanding of our products/services to accurately guide clients through project completion and problem resolutions.

• Work collaboratively with our Business Development team to tackle complex client challenges, ensuring a seamless and positive client experience.

• Keep meticulous records of client interactions to build a knowledge base that supports continuous improvement.

• Contribute to the improvement of our products, services, and support processes by identifying trends and patterns in client inquiries.

• Assist BD team with all customer supporting activities, including trade shows, tastings, marketing activities and sales efforts.

• Assist BD team with administrative functions such as billing requests to Accounting, customer communications, client management and salesforce management.

• Support the warehouse team in sample shipping management.

• Backup for all incoming company communications.

• Other duties, as assigned.

Requirements:

• Bachelor’s degree in a relevant field or equivalent practical experience.

• Proficiency in Microsoft Excel and strong technical aptitude with the ability to learn new technologies quickly.

• Exceptional communication skills with a customer-focused approach and the ability to convey project information timelines in a timely manner.

• Proven track record in providing outstanding customer support, handling multiple tasks simultaneously, and prioritizing effectively in a fast-paced environment.

• Innate problem-solving skills, with a flexible approach to meeting the diverse needs of clients and colleagues.

• Experience in a client-facing role or customer support environment is preferred.

If you have a passion for client satisfaction, excel in problem-solving, and thrive in a dynamic, customer-centric environment, we encourage you to apply for this exciting opportunity to join our team!