What are the responsibilities and job description for the Public Information Counter Clerk (2nd Shift) position at Racine County?
Job Summary
The Public Information Counter Clerk is responsible for the orderly and professional operation of the Jail’s 24-hour window. This position is responsible for interacting with the public, taking phone calls, facilitating the bond process and filing, processing and managing jail and inmate paperwork at the direction of the Jail Administration.
Key Responsibilities
- Processing billing for a variety of agencies which includes keeping accurate records such as spreadsheets, email correspondence, and professional communication with the agencies.
- Receiving and processing bond money and the associated paperwork.
- Accessing and successfully utilizing all reporting and data features consistent with the Clerk position within the Jail Management Software (JMS)
- Candidate must be organizationally sound, have an excellent attendance record, and the ability to learn a variety of different programs and applications.
- All other job duties as assigned.
Supervision Received
Receives general supervision from the lead Clerk position, Corrections Sergeants, and Jail Administration.
Qualifications
- High school diploma or GED equivalent.
- Proficiency in Microsoft Outlook, Microsoft Word and Microsoft Excel.
- Type 50 net w.p.m. with 95% accuracy.
- Prompt and regular attendance.
Knowledge Skills & Abilities
- Ability to maintain accurate and complete records and inventory of supplies.
- Ability to communicate effectively with other employees, inmates and the general public.
- Ability to use word processing and records management software programs on a personal computer.
- Demonstrates an ability to quickly gain an understanding of the associated jail service standards and learns how to handle complaints, questions, or inquiries from the inmates, the public and coworkers.
- Demonstrates an ability to respond to basic issues as they arise and quickly responding to situations in a polite and respectful manner. Knows when to refer an issue to a higher-level employee.
- Demonstrates a basic understanding and respect for the diversity of the jail at large; inmates, co-workers, supervisors, command staff and the public.
This description has been prepared to assist in properly evaluating various classes of responsibilities, skills, working conditions, etc., present in the classification. It is intended to indicate the kinds of tasks and characteristic levels of work difficulty that will be required of positions that will be given this title. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind and level of difficulty.