Crisis Provider

Crisis Services workers serve as the first point of contact for individuals who are experiencing an emotional crisis or who are seeking information, support and linkages to mental health, AODA and community resources.  Crisis Workers will provide face to face, telephone, and mobile crisis intervention, crisis counseling, assessment, and referrals to community resources.  Works closely with community providers, law enforcement, school personnel, clients, and families.  Contact with individuals may be in person or by telephone in the community or in an office setting.   

1. Assess individuals in the community who are experiencing an emergency mental health crisis; provide supportive listening and create safety plans as needed.
2. Work with individuals and their support systems to assess the consumers for needed resources that will help resolve the consumer’s crisis situation and refer the consumer to the identified resources. 
3. Provide oral and written communication that is appropriate to the task and in accordance with agency, DHS 34 and Medicaid standards.  
4. Provide telephone and mobile crisis intervention services to children, adolescents,  adults, and families in the community.
5. Interview clients and families to obtain mental health and/or AODA information and assess the needs of the individual and family.
6. Gather data from consumer interviews, past records, etc. to gain understanding and verification of previous disorders and treatment episodes. 
7. Complete in person assessments in the community, at the individual's residence, hospital, jail, school, or at the Assessment Center location to identify the needs of a consumer and appropriate level of care.   
8. Provide supportive listening; crisis intervention services; linkages to services; and create safety plans as needed. 
9. Develop crisis plans utilizing the strengths of the individual/family and available community resources to resolve the immediate crisis 
10. Facilitate follow-up interventions with the individual/family. 
11. Represent Behavioral Health Services at WI Stats., Ch. 51 hearings. 
12. Make intervention and assessment decisions using the “Best Practice” philosophy
13. Work collaboratively with law enforcement, families, other county departments, schools, acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral. 
14. Communicate pertinent information on a timely basis and participate in clinical supervision case reviews, staffing's, and/or case planning meetings.
15. Complete all necessary health care/medical and financial record documentation required to maintain complete medical and financial billing records.
16. Complete and coordinate appropriate and timely medical record documentation, which may include assessments, follow-up contacts, crisis plans, administrative, demographic, insurance, and financial information.
17. Perform other duties as assigned, including responding to an emergency event. 

Supervision Received

Receives supervision from the Crisis Supervisor assigned to CREW.    

• Bachelor’s degree from an accredited college or university in social work, human services, psychology, or related degree required. 
• Master’s degree in social work or counseling preferred. 
• Ability to obtain a certified advance practice social worker or licensed professional counselor – in training license preferred.    
• A minimum of one year of experience providing mental health or crisis services preferred.
• Experience working with youth with mental health issues preferred. 
• Valid Wisconsin driver’s license and automobile insurance are required.
• Fully Vaccinated against Covid-19

• Knowledge of Chapters 34, 51, 54, 55 and Mental Health. 
• Ability to respond to crises and to make appropriate assessments to a resolution. 
• Knowledge of community resources. 
• Ability to interact professionally with consumers who may be challenging and potentially hostile. 
• Ability to think critically and problem-solve while completing assessments and developing safety plans with consumers. 
• Ability to work well with treatment team and community members. 
• Ability to communicate orally and in writing. 
• Ability to effectively manage your time, prioritize duties, and meet deadlines. 
• Proficient use of computers and technology.  
• Interacts with the public in a professional manner. 
• Ability to lift up to 20 pounds while walking up and down stairs.  

This description has been prepared to assist in properly evaluating vari­ous classes of responsibilities, skills, working conditions etc. present in the classification. It is intended to indicate the kind of tasks and characteristic levels of work difficulty that will be required of posi­tions that will be given this title. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of a similar kind and level of difficulty.

Salary : $26 - $37