What are the responsibilities and job description for the Community Support Program Coordinator position at Racine County?
Job Summary
This position assists the CSP Supervisor in providing clinical oversight and treatment development of consumers in the Community Support Program (CSP). The CSP Coordinator will provide direct service to CSP consumers by conducting in-depth assessments, developing and updating treatment plans, and managing a smaller CSP case load. The CSP Coordinator will also provide training to CSP Case Managers, act as a guide to answer questions, and report on the team’s overall functioning. This position will be required to provide services in the consumer’s home, CSP office, or other community settings.
Key Responsibilities
- Provide cases management to CSP consumers who have serious and persistent mental illness in their home, CSP office, or other community settings.
- Be a part of the CSP on-call calendar as assigned.
- Direct, coordinate, and complete in-depth assessments and other admission needs of consumers.
- Develop and update treatment plans with measurable outcomes.
- Monitor CSP’s compliance with the development, review, and implementation of consumer treatment plans.
- Provide consumers with psychotherapy.
- Provide supervision to the CSP staff when the CSP supervisor is unavailable. Including, but not limited to, ensuring staff fulfills job duties satisfactorily, complete documentation times, meeting productivity, etc.
- Assist CSP Supervisor in training, scheduling, and evaluating all CSP personnel.
- Develop and maintain an effective body of knowledge regarding laws and procedures affecting CSP consumers.
- Communicate pertinent information on a timely basis and participate in clinical supervision, case reviews/staffings, case planning meetings, team meetings, and in-service trainings.
- Work collaboratively with law enforcement, families, other county departments, acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral.
- Provide oral and written communication that is appropriate to the task and in accordance with agency and industry standards.
- Attend meetings with community providers, as needed.
- Make intervention and assessment decisions using the “Best Practice” philosophy.
- Complete all necessary health care/medical and financial record documentation required to maintain complete medical and financial billing records.
- Utilize electronic health record software (TCM – The Clinic Manager) to record a summary of each encounter, including notations of missed, cancelled appointments, as well as telephone contacts according to Medicare, Medicaid and other CSP standards
- Monitor and ensure that CSP meets all relevant local, state, and federal standards, including DHS 63 and Title 19
- Participate in program quality-improvement efforts.
- Maintain required productivity levels.
- Perform other duties as assigned, including responding to an emergency event.
Receives supervision from the CSP Supervisor.
Qualifications
- Master’s Degree in Social Work, Clinical Psychology, or Psychiatric Mental Health Nursing.
- 3000 hours of supervised clinical experience working with adults who have a chronic mental illness or 1,500 hours of supervised clinical CSP experience
- Valid Wisconsin driver’s license and automobile insurance are required.
- Prompt and regular attendance.
Knowledge Skills & Abilities
- Knowledge of Chapters 51, 54, 55, 63 and Mental Health.
- Ability to respond to crises and to make appropriate assessments as to resolution.
- Knowledge of community resources.
- Ability to interact professionally with clients who may be challenging and potentially hostile.
- Ability to think critically and problem-solve while completing assessments and developing safety plans with consumers.
- Ability to work well with treatment team and community members.
- Ability to communicate orally and in writing.
- Ability to effectively manage your time, prioritize duties, and meet deadlines.?
- Proficient use of computers and technology.??
- Interacts with the public in a professional manner.?
- Ability to lift 20 pounds and walk up and down stairs.
This description has been prepared to assist in properly evaluating various classes of responsibilities, skills, working conditions, etc., present in the classification. It is intended to indicate the kinds of tasks and characteristic levels of work difficulty that will be required of positions that will be given this title. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.