What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at Rachel FitzPatrick - State Farm Agent?
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I’ve been a State Farm agent for 18 years and recently expanded by acquiring a second office. Today, our team includes nine team members across both locations, all working together to help our customers build stronger financial futures.
I’ve been a State Farm agent for 18 years and recently expanded by acquiring a second office. Today, our team includes nine team members across both locations, all working together to help our customers build stronger financial futures.
I’m a proud parent of three very active kids and love supporting organizations in our community, especially those that empower women, such as Opening Doors and She Unites. Giving back and supporting others is a big part of what motivates both me and our team.
Our office culture is fun, energetic, and focused on continuous improvement. We set goals, work hard to achieve them, and enjoy celebrating success together along the way.
For our team, we offer activity- and sales-based commissions, a retirement plan with company match, paid time off, incentivized travel opportunities, health benefits, and a strong focus on work-life balance.
Our mission is to help put as many people as possible into a better financial position. We have a unique opportunity to truly make a difference for the people we serve. We’re looking for hardworking, goal-focused individuals who enjoy helping others, think strategically, and are excited by a challenge. If you’re motivated, people-oriented, and ready to grow, this could be a great place to build your career.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Rachel FitzPatrick - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.