Total Rewards Operations Manager

RaceTrac Company Overview Job Description: The Total Rewards Operations Manager oversees the day-to-day operations supporting the organization’s Total Rewards programs, ensuring accurate, timely, and scalable delivery. This role owns core operational processes (billing and audits, compliance activities, vendor coordination, project management, and employee-facing materials/communications) in a shared-service capacity across the compensation and benefits teams. What You'll Do: Oversee the Total Rewards Operations shared service and day-to-day delivery across compensation and benefits administration, time off/leave programs, and employee support workflows. Partner across HR, Payroll, Finance, IT/HR Technology, the Total Rewards COE, and external vendors to manage intake, prioritize work, and drive timely issue resolution. Develop and maintain SOP’s and plan documents and summary materials in partnership with Benefits, Compensation, and Legal, as appropriate. Support HRIS/Payroll/benefits integrations by owning operational intake and incident triage (issue logging, impact assessment, prioritization recommendations, and coordination through resolution), while partnering with the Product Owner on root-cause prioritization and enhancement backlog decisions; lead testing and monitor ongoing transmissions and data quality. Lead vendor billing, reconciliation, and audit processes; partner with Finance and vendors to resolve discrepancies, strengthen controls, and ensure timely and accurate payments. Manage the compliance calendar and related operational compliance activities (e.g., vendor deliverables, reporting support, and required notices/filings); coordinate audits and track remediation through completion. Owns and manages the roadmap for process optimization and continuous improvement initiatives, partnering cross-functionally to identify operational opportunities, streamline workflows, improve controls, and implement automation where appropriate. Provide functional project management for Total Rewards initiatives (system enhancements, vendor changes, integrations, annual cycle readiness, and process improvements), including timelines, testing, communications, and training deliverables. Track and monitor resource allocation and workload planning, including forecasting peak-cycle demand, assigning work, and ensuring coverage for critical processes. Partner with Internal Communications and HR leaders to support employee-facing communications and change execution for program launches, updates, and annual cycles. What We're Looking For: Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field. 6 years of experience in Total Rewards, HR Operations, or Benefits Administration; Previous project management experience required. Strong experience with vendor management, billing, audits, and compliance. Experience working in multi-state or multi-entity environments (preferred). Fueled by Growth, Driven by You At RaceTrac, our people make the difference. Whether you’re working in a store, at our corporate office, or on the road, you’ll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there’s always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go. To see what #LifeatRaceTrac is like, visit our LinkedIn, Facebook, and Instagram pages. All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Responsibilities: Oversee the Total Rewards Operations shared service and day-to-day delivery across compensation and benefits administration, time off/leave programs, and employee support workflows. Partner across HR, Payroll, Finance, IT/HR Technology, the Total Rewards COE, and external vendors to manage intake, prioritize work, and drive timely issue resolution. Develop and maintain SOP’s and plan documents and summary materials in partnership with Benefits, Compensation, and Legal, as appropriate. Support HRIS/Payroll/benefits integrations by owning operational intake and incident triage (issue logging, impact assessment, prioritization recommendations, and coordination through resolution), while partnering with the Product Owner on root-cause prioritization and enhancement backlog decisions; lead testing and monitor ongoing transmissions and data quality. Lead vendor billing, reconciliation, and audit processes; partner with Finance and vendors to resolve discrepancies, strengthen controls, and ensure timely and accurate payments. Manage the compliance calendar and related operational compliance activities (e.g., vendor deliverables, reporting support, and required notices/filings); coordinate audits and track remediation through completion. Owns and manages the roadmap for process optimization and continuous improvement initiatives, partnering cross-functionally to identify operational opportunities, streamline workflows, improve controls, and implement automation where appropriate. Provide functional project management for Total Rewards initiatives (system enhancements, vendor changes, integrations, annual cycle readiness, and process improvements), including timelines, testing, communications, and training deliverables. Track and monitor resource allocation and workload planning, including forecasting peak-cycle demand, assigning work, and ensuring coverage for critical processes. Partner with Internal Communications and HR leaders to support employee-facing communications and change execution for program launches, updates, and annual cycles. Qualifications: All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Working at RaceTrac, Inc. (RTI) will surprise you! We are more than just a convenience store business. RTI is made up of five operating divisions: RaceTrac, RaceWay, Gulf, Inc, and Energy Dispatch. While there are many different teams that keep our business running each day, we can guarantee you a few things if you join one of our teams - we never stop learning and we are constantly innovating, improving, and trying new things. There is never a dull day. Apply today to join in on the fun!