Event Operations & Client Services Coordinator

Event Operations & Client Services Coordinator

Location: Columbus, OH

Schedule: Full-Time (Tuesday–Friday, weekend event work required with occasional overnight/interstate travel)

About RacePenguin

RacePenguin is Ohio’s largest race timing and event operations company, supporting over 200 running, cycling, track & field, and cross-country events each year across the United States. Our portfolio ranges from neighborhood 5Ks to major events such as Pelotonia, Cap City Half Marathon, the OSU 4 Miler, and the Air Force Marathon.

Founded in 2013, our mission is to empower events of all sizes—from nonprofit fundraisers to large-scale endurance festivals—by delivering reliable technology, exceptional customer service, and memorable race-day experiences for athletes and race directors alike.

Position Overview

We are seeking a motivated, personable, and relationship-focused Event Operations & Client Services Coordinator to join our fast-paced and growing team. This role blends account management, sales, event coordination, and on-site race production.

It’s an ideal fit for someone who:

• Enjoys building and maintaining client relationships
• Communicates clearly and professionally (written & verbal)
• Thrives in fast-paced, early-morning environments
• Is comfortable learning new technology and problem-solving in real time
• Wants to contribute meaningfully to the success and growth of RacePenguin and our largely nonprofit client events

You will support pre-race planning, race-day logistics, client communication, and sponsorship/sales engagement to help deliver smooth, professional, and enjoyable events.

Key Responsibilities

Client Relationships, Sales & Account Management

• Serve as a primary point of contact for clients, ensuring their needs are met throughout the event lifecycle
• Participate in sales conversations with prospective clients and help articulate RacePenguin’s services and value
• Create and update registration platforms and event webpages on RunSignUp.com and RacePenguin.com
• Provide high-level customer service to clients, partners, and participants
• Assist in sponsorship outreach for RacePenguin-owned events, helping build relationships with local and regional businesses
• Create sales proposals, event quotes, and onboarding materials for new clients

Event Coordination & Logistics

• Learn and operate race timing technology for running, cycling, cross country, and track & field events
• Lead or assist with event-day setup, including timing equipment, sound systems, course signage, and participant check-in
• Drive company vehicles (vans, pickup trucks, and small trailers) to event locations
• Coordinate the planning and execution of RacePenguin-owned events, including:

• Permitting and coordination with local government agencies
• Sponsorship acquisition
• Volunteer recruitment and organization
• Vendor acquisition and coordination

Office Operations & Support

• Assist with office inventory, equipment preparation, and organization
• Perform basic upkeep to maintain a clean, efficient workspace
• Collaborate with internal teams to ensure event materials, technology, and logistics align with client expectations

Required Skills & Strengths

• Strong interpersonal and relationship-building skills
• Problem-solving mindset, especially in fast-paced situations
• Organizational strength with the ability to manage multiple projects simultaneously
• Excellent communication skills, including clear professional writing and confident verbal communication
• Experience with Microsoft Office (Excel & Word) and Google Workspace
• Ability to work collaboratively and lead part-time event staff

Qualifications

• Bachelor’s degree or equivalent experience in sports management, business, marketing, event management, hospitality, or related fields
• Valid U.S. driver’s license; ability to drive vans, pickup trucks, and small trailers
• Comfortable learning new software, timing systems, and operational workflows
• Ability to lift 50 lbs and work early mornings and weekends
• Ability to work under pressure and adapt to changing environments

Compensation & Benefits

• Salary: $45,000–$55,000
• Benefits: Health insurance, paid time off, retirement plan options

Perks:

• Employee discount at Fleet Feet Sports Columbus
• Participation in staff appreciation events
• Growth opportunities

Apply Today

Join a relationship-driven, fast-growing company that brings races to life across Ohio and beyond. Help our clients grow, engage their communities, and create unforgettable race-day experiences.

Please submit a Cover Letter & Resume for consideration to info@racepenguin.com