Aftermarket Manager

Description:

The Aftermarket Program Manager is the customers’ voice inside Racemark. The Program Manager ensures that the company’s Aftermarket Division is performing based on its customer’s needs and expectations. The Program Manager for the Aftermarket business is responsible for ensuring customer satisfaction, on-time delivery, profitability and maintaining quality standards.

Using project management tools, the Aftermarket Program Manager is responsible for communicating the who, what, when, where and why of the Aftermarket Program. The Program Manager is responsible for the entire lifecycle of this program from sales acquisition until order fulfillment.

Main Objectives:

1. 1. Works with executive team to support goals and metrics for a successful Aftermarket program.
2. 2. Maintains regular communications to keep all stakeholders informed of progress toward goals, risks, opportunities, challenges and solutions.
3. 3. Ensure that product offerings on online sales channels are maintained accurately and completely.
4. 4. Provide customer service support as needed. Analyze feedback from customers to improve the business.
5. 5. Establish Aftermarket operating budgets and lead monthly cost center reviews with Finance. Identify and implement opportunities to improve margins.
6. 6. Look for opportunities to offer OEM customers support for their ecommerce websites and dealer direct fulfillment.
7. 7. Work with Engineering automate and modernize pattern taking processes.
8. 8. Support outreach to dealers to get patterns.
9. 9. Develop and maintain process documentation and program plans including work instructions, timelines, roles and responsibilities and budgets.
10. 10. Ensure risks, problems and issues are identified and escalated appropriately both internally and externally.

Working Relationships: Executive Management, Customers, Quality Management, Scheduling, Logistics, and Aftermarket operations

Qualifications:

• Automotive experience preferred.
• Ecommerce experience required. Amazon & Home Depot experience preferred.
• Ability to independently analyze and solve problem with general direction and guidance from management.
• Experience managing concurrent, complex programs from design through implementation. PMP certification preferred.
• Basic AutoCAD software knowledge/aptitude.
• Excellent oral and written communication and presentation skills.
• 4 years technical or business degree, preferred.
• Strong familiarity with quality control procedures.
• Strong experience with stakeholder management and conflict resolution.
• English language skills required.