Outside Sales Representative

About Us:

As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won’t, serving over 30 communities across the state. Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.

Summary:

As an Outside Sales Representative at Race Communications, you will be instrumental in expanding our customer base and driving revenue growth. Your primary responsibility is to proactively engage potential customers through direct interactions in their homes and communities. You will serve as the face of Race Communications, creating meaningful connections with individuals and effectively conveying the exceptional value of our products and services to secure their business. This role requires excellent communication and customer service skills, as well as sales acumen to explain products and services, address questions and complaints, and provide effective solutions. You will also support Race Communications' mission to bridge the digital divide between rural and urban areas by promoting reliable, high-quality internet services.

Qualifications and Experience:

• Eligibility to work in the US without sponsorship
• Minimum age requirement of 21 years
• A valid driver's license, subject to successful verification through a DMV check, is mandatory
• High School Diploma or GED or equivalent combination of education and experience is required
• Minimum of one year of experience in sales, outside sales, or a related field, with equivalent work experience in customer-facing roles required
• Demonstrated proficiency in utilizing CRM systems (e.g., Salesforce and Sales Rabbit) to manage customer data, track interactions, and analyze customer behavior
• Demonstrated history of meeting or exceeding goals 
• Established record of meeting sales goals in a fast-paced sales environment
• Ability to travel moderate distances daily by both car and foot to meet with clients and prospects
• Willingness to participate and occasionally travel to attend sales and marketing events, contributing to the company's outreach efforts and client acquisition strategies
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish language desirable

Essential Duties and Responsibilities: 

Sales Outreach and Customer Engagement:

• Sources new sales opportunities through door-to-door education of Race fiber optic internet, phone, and television services
• Identifies, assesses, and understands customer needs and requirements to achieve customer satisfaction
• Identifies potential sales opportunities, and generates interest and sales opportunities 
• Builds relationships and trust with customers through open and interactive communication (listening)

Sales Goals and Performance:

• Meets or exceeds monthly sales goals set by you and your manager
• Manages creation and presentation of quotations for opportunities as they are identified
• Generates new business and promotes growth of Race products

Product Knowledge and Customer Service:

• Gains and retains extensive product knowledge as well as detailed comprehension of customer's requirements for Race fiber optic internet, phone, and television products
• Provides accurate, valid, and complete information when using our CRM and other software as provided

Documentation and Compliance:

• Keeps detailed records of customer interactions, processes customer accounts, and files documents
• Follows sales team procedures and guidelines, along with policies outlined in the Race Communications Employee Handbook

Sales Campaigns and Events:

• Participates in sales and marketing campaigns and attends outside events (travel required)

Vehicle Maintenance and Travel:

• Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
• Maintains a clean driving record as defined by the current fleet insurance underwriter
• Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed
• Travels to multiple service locations across California and occasionally beyond, including during adverse weather conditions, while adhering strictly to safety protocols
• Commutes extensively by vehicle daily, both indoors and outdoors, to visit Race clients’ businesses and/or residences
• Flexibility to work overtime, including nights and weekends, as necessary

Safety Protocols:

• Adheres to safety protocols and guidelines outlined in the Race employee handbook and job description to promote a safe work environment

As Part of Our Team, You'll Enjoy:

• 100% Employer-paid medical, dental, vision, and life for all our employees
• 401 (k) with 100% Employer-matched up to 4% of your annual income
• Generous paid time off including sick, vacation, holiday and birthday pay
• Free Race highspeed internet and phone service where available

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