What are the responsibilities and job description for the IT and Systems Specialist position at Raben?
Description
Who We Are:
Raben is a public policy, strategic communications, and organizational consulting firm. Our talented and passionate team champions diversity, equity, and justice as core values that ignite our mission for impactful change in nonprofit, government, foundation, and corporate work.
Our changemakers work to solve real-world problems and inspire lasting changes through our four service offerings: strategic communications, government affairs, issue campaigns, and culture, strategy, & organizational design.
We have been fueled by insightful strategy, creative tactics, and plain old hustle for over 20 years. We are people of color, women, immigrants, disabled, and LGBTQ. Spend time with us and you will quickly learn we value smarts, creativity, and audaciousness in just about all we do… and a sense of humor is a contractual must. Learn more at raben.co.
What We Seek:
The IT & Systems Specialist provides high-level support for Raben’s day-to-day technology needs and internal platforms, including Monday.com and the firm’s CRM, helping ensure staff have reliable access to the systems, tools, and assistance needed to work effectively. The ideal candidate is technically curious, service-oriented, highly organized, and comfortable communicating with both technical and nontechnical colleagues.
This position is located in our Washington, DC office and follows a hybrid schedule with at least three days per week in office. We offer schedule flexibility, while prioritizing a consistent and meaningful in-office presence to support collaboration and team engagement.
Responsibilities:
- Serve as the first point of contact for staff technology help, managing support tickets from intake through resolution and keeping staff updated on status.
- Troubleshoot basic and intermediate hardware, software, connectivity, account-access, and application issues, escalating more complex cases to Raben's external IT provider with clear documentation and tracking them through to closure.
- Support employee onboarding and offboarding, including account creation, device setup, permissions, system access, and removal of access.
- Help administer workplace technology platforms, accounts, and software, including routine updates, user-access changes, configuration, and maintenance.
- Support day-to-day administration of Monday.com and the CRM, including boards, workflows, forms, dashboards, integrations, and automations — testing changes before release and fixing errors, broken connections, and access issues.
- Create and maintain how-to guides, FAQs, and system documentation, and train and assist staff in using Raben's technology tools effectively.
- Support IT, cybersecurity, and data-protection practices, track technology inventory including devices, software licenses, and system assignments, and flag recurring issues and opportunities to improve systems.
- Other duties as assigned.
Requirements
- Associate or bachelor’s degree in a technology related field, or an equivalent combination of educational and professional experiences.
- Experience managing support tickets and coordinating technical issues with an external IT vendor or managed services provider.
- Experience with Monday.com, particularly backend administration, workflows, integrations, and automations, is strongly preferred.
- Prior customer support and/or help- desk experience with a high level of customer interface.
- Experience supporting a CRM or other workflow-management platform is preferred.
- Expertise in Microsoft 365 applications and environments.
Application Instructions:
To apply, please submit an application and resume via our online job portal. If you need accommodation during the recruitment process, please email your needs to careers@raben.co. At this time, we are unable to provide visa sponsorship.
Salary Range and Benefits:
Our salary range for this role is $70,000-$75,000 per year, consumerate with experience. In addition to a great degree of autonomy in work and projects, our colleagues enjoy a suite of benefits such as health, dental, and vision insurance, unlimited PTO, flexibility in work location and schedule, a rich professional development curriculum, a 3% 401K match, yearly employer FSA contribution, work from home flexibility, and many more.
Raben finds it quite natural to be an Equal Opportunity Employer, aspiring to live the values of equity in everything we do.
Salary : $70,000 - $75,000