Information Technology Support Specialist

Job Title : IT Support Specialist

Location: Clayton MO_Onsite

Job Description:

· Experience with an enterprise level ticketing system - ServiceNow experience is a plus

· reimaging new hire laptops, new hire laptop quality assurance, defective laptop dispatching, auditing systems soon to go out of warranty, and preparation of new hire bundles.

The Support Specialist IT will be involved mainly in:

· Incident management, Request management, Change management, Knowledge management and Access rights management

· Second-tier support to local end users for PC and peripherals, office applications or mobile devices. Interacts with other service organizations to restore service and/or identify and correct core problem. Identifies, researches, and resolves technical problems to ensure a timely resolution as per SLA agreements.

· Perform incident resolutions and request fulfilment and supports end users on a variety of issues

· Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection

· Service end-user requests at the IT Service Spot

Wanted profile:

· Excellent customer service skills and Dutch language skills

· Completes assignments without direct supervision and good team player

· Experience with Microsoft Windows 10, MS Office products (2013 and later), DELL laptops, printers and peripherals

· Familiarity with network concepts and experience in diagnosing and troubleshooting connectivity

· Experience with an enterprise level ticketing system - ServiceNow experience is a plus

Activities include (but not limited to)

· Treatment of tickets and requests from end-users for all Deskside related support

· Handling end-user hardware request including coordination of, and delivery and pick-up

· Deploy/return/retire equipment (laptops, …) in IT Equipment

· RMA follow-up of defective hardware (Laptop, Smartphone, Conf. devices, …) with supplier

· Handling mobile telephony related requests

· Diagnosing and resolving issues at the IT Service Spot

· Roll-out and coordination of the fleet replacement (laptop, desktop)

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Thanks

Prashant Bansal

Raas infotek corporation

262 Chapman road, Suite 105A, Newark, DE-19702

Phone: 302-565-0188 Ext: 144,

Email: Prashant.bansal@raasinfotek.com

Website: raasinfotek.com