What are the responsibilities and job description for the Desktop Support Technician position at Raas Infotek?
Job Title: Desktop Support Technician
Location - Palm Bay, Florida
Greenville ,Texas
Mason, Ohio
Salt Lake City ,Utah
Rochester, New York
Mode: Contract
Visa- Only USC and GC
Job Summa
ry:Key Responsibiliti
es:· Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommission
ing· Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environmen
ts)· Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste dispo
sal· Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical ne
eds· Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet set
up)· Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripher
als· Perform patching, basic administration, storage management, and data protection ta
sks· Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/supp
ort· Participate in data closet management, cable management, and physical infrastructure upk
eep· Support disaster recovery tasks, backup verification, and basic business continuity activit
ies· Manage SLA compliance, CSAT scores, ticket backlog, and major incident supp
ort· Perform data spill remediation, system compliance checks, and support security applicati
ons· Partner with business units, manufacturing teams, engineering groups, and external vendors as nee
ded· Take complete ownership of issues until full resolution has been achie
ved
Qualifications and Sk
ills:Educa
tion:· Bachelor’s degree in IT, Computer Science, or related field (or equivalent hands-on experience certifications, e.g., CompTIA A , Linux , Security , or equival
ent).
Exper
ience:· 2–5 years of broad IT support experience in a manufacturing, engineering, or similar industrial envir
onment
Technical
Skills:· Desktop / laptop / imaging / Paas li
fecycle· Networking (switches, WAPs, VPN, Wi-Fi troublesh
ooting)· Printers, peripherals, and shop-floor h
ardware· Basic storage, backup, and disaster recovery c
oncepts· Security tools, data spill remediation, and compliance requi
rements· Ticketing systems, SLA/CSAT tracking, and backlog man
agement
Soft
Skills:· Strong customer service mindset and ability to explain technical issues to non-technic
al users· Excellent prioritization and multitasking in a high-pressure production env
ironment· Resourceful “figure it out” attitude — you enjoy variety and learning new systems
quickly· Team player who can mentor others and escalate intelligently a
s needed
Other Requ
irements:· Valid driver’s license and reliable trans
portation· Ability to lift up to 50 lbs, work in manufacturing areas, climb ladders, and crawl un
der desks· Willingness to participate in on-call rotation and occasional after-hours/wee
kend work· Must pass background check and drug
screeni
ng
Than
ks,Ravi Kuma
rRaas InfotekNew
ark, DE 19702Direct No:
302-286-9894Email: Ravi.kumar@ra
asinfotek.com