What are the responsibilities and job description for the D3 Security Platform Specialist position at Raas Infotek?
Job Title: D3 Security Platform Specialist
Location: Burbank, CA or Orlando, FL (Onsite from day one)
Mandatory skill: D3 Security
Role Overview: The D3 Security Application Analyst will provide application support for the D3 Security Management System, which is used by investigations teams across the organization for dispatch, incident reporting, and case management. This role requires strong technical expertise in D3 application functionality, integration with external systems, and excellent client-facing skills to ensure smooth operations and user satisfaction.
Key Responsibilities:
Provide day-to-day application support for the D3 Security platform, ensuring system stability and performance.
Troubleshoot and resolve application issues, including integrations with external systems (e.g., HR systems, access control, incident management tools).
Collaborate with investigations teams to understand business requirements and translate them into system configurations or enhancements.
Monitor and maintain data integrity across integrated systems.
Coordinate with vendors and internal IT teams for upgrades, patches, and system improvements.
Document processes, configurations, and troubleshooting steps for knowledge base.
Deliver training and support to end-users and stakeholders.
Ensure compliance with security and privacy standards in all application operations.
Required Skills & Qualifications:
Experience with D3 Security Application (or similar security management systems).
Strong understanding of system integrations (APIs, middleware, data exchange protocols).
Proficiency in incident management workflows and security operations processes.
Security Automation & Orchestration (SOAR): Expertise in designing and optimizing security workflows, developing playbooks for incident response, and integrating the platform with other security tools.
Coding/Scripting: Proficiency in languages like Python, PowerShell, or Bash to customize and develop automation solutions and work with REST APIs
Excellent client-facing and communication skills for stakeholder engagement.
Ability to analyze and resolve technical issues under pressure.
Familiarity with SQL and basic scripting for troubleshooting preferred.
Knowledge of ITIL processes and ticketing systems is a plus.
Education & Experience:
Bachelor’s degree in Computer Science, Information Technology, or related field.
3–5 years of experience in application support or security systems administration.
Prior experience in security operations or investigations support is desirable.