What are the responsibilities and job description for the Service Writer position at Raabe Ford Lincoln?
Service Writer
Raabe Ford Lincoln is looking for energetic, self motivated individuals who enjoy earning and maintaining relationships and serving our customers as well as one another.
We believe that to exceed our customers' expectations we must engage into our Core Vales. Integrity, Urgency, Team work, Attention to Detail and through Personal Growth we can create a happy customer base.
We have many different types of Employment Opportunities ranging from Sales to Service to Administration and Management
RESPONSIBILITIES:
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Increase profitability by maximizing sales & execute retail promotions.
- Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
- Oversee and participate in quality control.
- Participate in the development and documentation of Standard Operating Procedures as appropriate.
REQUIREMENTS:
- High School Diploma or equivalent.
- Accredited training in service advisor skills, customer satisfaction and quality control.
- Automotive service advisor experience.
- Ability to read, write and speak English fluently.
- Ability to concentrate and accomplish tasks despite interruptions.
- Ability to perform a variety of tasks simultaneously.
- Proficient use of computers/business machines
BENEFITS:
- 401k
- medical
- dental
- vision
- paid vacation