What are the responsibilities and job description for the Business Development Center Representative position at RA BDC LLC/Auto dealer service appointments?
Company Description
RA BDC LLC is an industry-leading service BDC expert with 14 years of experience in the auto industry. Our programs are based on show closed RO appointment only, which sets us apart.
Role Description
This is a full-time remote role for a Business Development Center Representative. The Business Development Center Representative will be responsible for handling outgoing customer calls, booking service appointments, following up on no show customers, calling inactive, recall and inspection customers, ensuring a high level of customer satisfaction, and supporting the service departments. The role also involves maintaining accurate records, meeting performance goals, and providing exceptional customer service.
Qualifications
- Excellent Phone Etiquette and Customer Service skills
- Strong Communication and Customer Satisfaction skills
- Experience in Sales is a plus
- Strong organizational and multitasking abilities
- Ability to work independently and in a team-oriented environment
- Previous experience in the auto industry is a plus
- High school diploma or equivalent
- Spanish speaking skill is a plus