Program Manager_L&D

Job Description R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration. With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone. Role Name : Program Manager – L&D Reports into : Program Leader – L&D Management Level : 6I Location: Tikri Shift : 11am – 8pm Mode : Hybrid Role Summary The Program Manager – Learning & Development would design, develop, deploy, and manage end – to – end learning programs aligned with business priorities. This role requires a strong blend of facilitation expertise, instructional design capability, program governance, and business solutioning. The incumbent will act as a strategic partner to stakeholders, translating business challenges into impactful learning and capability solutions. Key Responsibilities Learning Strategy and Business Solutioning Partner with business leaders to diagnose capability gaps and performance challenges Translate business problems into scalable learning solutions (learning journeys, blended programs, interventions etc.) Design customized, outcome-driven learning solutions aligned to organizational strategy Act as a consultant to the business, recommending learning or non-learning interventions where relevant. Program Design & Content Development Lead end to end design of learning programs (ILTs, VILTs, blended, digital, self-paced) Create or curate high-quality learning content, including, facilitation presentation, facilitator guides, participants workbooks, case studies, simulations, role plays, digital learning assets (videos, microlearning, assessments) Ensure instructional design principles are applied (adult learning principles, experiential learning, behavior change focus). Facilitation & Delivery Excellence Facilitate learning programs for professional/behavioral and managerial development. Drive high levels of learning engagement through experiential, discussion-led facilitation. Coach internal facilitators and enable faculty readiness when required Continuously refine facilitation approaches based on participant feedback and business needs. Program Deployment & End-to-End Management Own the entire program lifecycle: Needs analysis, design & deployment, pilot and rollout, measurement and optimization Building communication and marketing materials related to program implementation. Manage multiple learning programs simultaneously with strong governance and execution rigor. Coordinate with internal teams (HRBPs, SMEs, business leaders) and external vendors/partners. Ensure timely delivery, quality standards and cost optimization. Stakeholder & Vendor Management Build strong relationships with senior stakeholders and HR partners Present learning proposals, progress updates, and impact reports to leadership Manage external vendors, facilitators and content partners for delivery and development Ensure alignment between stakeholders, vendors and internal teams. Measurement, Impact & Continuous Improvement Define success metrics aligned to business outcomes (behavior change, performance improvement) Measure program effectiveness using feedback assessments and impact evaluation frameworks. Use insights and data to continuously enhance learning solutions Document best practices and create reusable learning frameworks. Key Skills & Competencies Technical/Functional Skills Strong expertise in – Facilitation (in person & virtual) Instructional design & content development Program & Project management Experience in deploying: Professional and managerial development programs Large scale learning interventions and long-tenured learning programs Familiarity with Workday/LMS/LXP platforms and digital learning ecosystems Ability to create compelling learning narratives and solutioning proposals. Behavioral competencies Business acumen and consultative mindset Strong stakeholder influencing skills Excellent communication and presentation skills High ownership, accountability, and execution discipline Ability to work in ambiguity and manage multiple priorities Creative problem solving and solution orientation Education & Experience Post Graduate qualification in HR, Organizational Development, Learning & Development, Psychology, or related fields preferred. 6 – 10 years of experience in Learning & Development with: Significant experience in program management Solid facilitation experience Proven exposure to solutioning for business problems Experience in corporate, consulting, or large-scale organizational learning environments is an advantage. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.