What are the responsibilities and job description for the Office Clerk position at R19?
About the Role
R-19 Cloud Based Phone Systems is seeking a highly organized, self-motivated Office Clerk to independently manage all day-to-day office operations. This is a self-contained role with no other office staff — you will own the front office, working closely with field technicians, sales, and ownership to keep the business running smoothly. The ideal candidate is comfortable wearing multiple hats: office management, light bookkeeping, customer service, and dispatch coordination.
Key Responsibilities
Office Management
- Serve as the single point of contact for the front office, keeping daily operations organized and running efficiently
- Maintain office supplies, files, and records
- Manage incoming mail, deliveries, and general office correspondence
- Support ownership with administrative tasks as needed
Light Bookkeeping & Invoicing
- Generate and send customer invoices in a timely manner
- Track accounts receivable and follow up on outstanding balances
- Process vendor bills and assist with basic accounts payable
- Reconcile basic financial records and prepare simple reports for ownership
- Maintain organized digital and/or paper financial records
Customer Service
- Answer incoming calls and respond to customer emails professionally and promptly
- Address customer questions regarding billing, service, and general inquiries
- Resolve routine issues independently; escalate complex matters appropriately
- Maintain strong, positive relationships with customers
Dispatch
- Schedule and coordinate service calls and installations for field technicians
- Monitor technician schedules and adjust routing/timing as needed throughout the day
- Communicate job details, changes, and priorities clearly to technicians in the field
- Track job status from scheduling through completion
Qualifications
- Prior experience in office administration, bookkeeping, customer service, or dispatch (telecom or field-service industry a plus)
- Strong organizational skills and the ability to manage multiple priorities independently
- Comfortable working solo in the office with minimal day-to-day supervision
- Proficiency with basic accounting/invoicing software (e.g., QuickBooks) and Microsoft Office/Google Workspace
- Excellent verbal and written communication skills
- Strong phone etiquette and a customer-first attitude
- Ability to problem-solve and make sound decisions independently
What Success Looks Like
- Invoices go out accurately and on time
- Customers feel heard and issues are resolved quickly
- Technicians are scheduled efficiently with minimal downtime or scheduling conflicts
- The office runs smoothly with no single task falling through the cracks
Pay: $22.00 - $27.00 per hour
Expected hours: 40.0 per week
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
Salary : $22 - $27