VP of Service

CLIENT SUMMARY

Founded in 1976, R.W. Mercer Co. is a trusted leader in fueling and construction services with over 200 employees and $100M in annual revenue. Headquartered in Jackson, MI, we deliver turnkey solutions for commercial building construction, electrical contracting, and petroleum infrastructure—from planning and design to construction, installation, and long-term service. Our customers span school districts, national hotel brands, publicly traded companies, retail and fleet fueling facilities, bus garages, automotive test facilities, marinas, and municipalities.

With multiple locations across Michigan and Indiana, Mercer has built a reputation for quality, reliability, and lasting partnerships. We operate with integrity and honesty, maintaining a family-oriented, hardworking culture where employees are valued and supported. Our people are more than just team members—they are the backbone of our growth. Through quarterly gatherings, training programs, and company-wide events, we intentionally invest in our employees’ development and well-being.

Our mission is clear: to strive towards unparalleled Trust, Performance, and Pride through our commitment to Our Team, Our Customers, and Our Suppliers.

POSITION OBJECTIVE

We are seeking a Vice President of Service to lead and continuously develop R.W. Mercer’s industry-leading service offerings. Currently, the Company’s service offerings are concentrated in the fueling industry. The department operates 24/7/365 and is trusted by some of the largest fueling and convenience store brands in the country. In addition to service in the fueling industry, the Company would like to expand service offerings to encompass all of the Company’s capabilities, which include commercial building maintenance and electrical services. This role is responsible for driving operational growth, team development, and customer satisfaction across seven locations in Michigan and Northern Indiana.

The role is a leadership position for someone who can balance the stability of current operations with a strategic vision. The ideal candidate is a dynamic, people-first leader with strong business acumen, capable of mentoring teams, building scalable processes, and forging trusted relationships with customers and vendors alike. This is an opportunity to shape the future of a top-tier, family-owned company that’s part of a growing national partnership of industry leaders.

POSITION KEY RESPONSIBILITIES

• Work in concert with the VP of Petroleum Sales and General Contracting leadership to grow relationships with existing and future customers.
• Work with vendors to understand technological advances in the industry and develop the company’s plan to realize the opportunities.
• Monitor service performance metrics and drive continuous improvement using analytics.
• Represent the company at industry events and customer meetings to build and strengthen relationships.
• Build and execute business plans for new service offerings to our customers.
• Build and continuously improve a culture of world-class customer service.
• Mentor and develop team to grow into larger roles in the Company.
• Build and execute a talent recruitment plan.
• Enhance current training plans to ensure the Company is an industry leader in the latest technology.

SKILLS & EXPERIENCE NEEDED

Education & Experience

• 5 to 10 years of experience in service, operations, or business development.
• Proven track record of driving service excellence and operational improvements.
• Strong analytical, strategic planning, and decision-making skills.
• Excellent communication, leadership, and interpersonal abilities.

Skills & Traits

• Expertise in operations systems and analytics.
• Familiarity with industry best practices in service delivery and customer experience.
• Ability to lead change and manage complex projects across departments.