law firm IT Help Desk Specialist

Are you an IT Help Desk Specialist? Do you have law firm experience? Would you like to join one of the top law firms in the US on a temporary to possibly perm basis? If so, R & W Group has a great new opportunity! One of our favorite law firm clients is looking for a Service Desk Analyst in DC working the following shift:

• 11:00 am. to 7:00 p.m. Monday through Friday

In this role, you would be responsible for providing exceptional customer service and support to the firm and clients of the firm.

Responsibilities include but are not limited to:

• Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations.
• Exhibiting ownership and timely resolution of all incident tickets and change orders.
• Interacting directly with other IT groups to determine the proper remediation for an issue.
• Setting-up and quality assurance testing of new hardware and software for existing and new end-users in the firm and other duties as assigned.

Qualifications:

• Minimum of one year of experience in end-user support.
• Knowledge and experience with law firm specific applications and previous employment in legal information technology is preferred.
• Two-year college degree preferred. Equivalent experience will be considered.
• Strong communication and interpersonal skills.
• Experience implementing, maintaining, and supporting Windows operating systems and Microsoft Office applications.
• Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
• Exceptional client service, both internal and external.
• Flexibility to work additional shifts as needed.

Solid pay rate of $30 - 42/hour, depending upon experience. Fantastic IT department. This is an in-office role. Apply online or register with us at www.r-wgroup.com.