What are the responsibilities and job description for the Customer Service Associate - TRANSPORTATION position at R W Bozel Transfer, Inc?
Job Summary
We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! This position will be in contact with customers, shippers, and brokers, along with co-workers. You must be able to communicate effectively to schedule appointments for pickups and deliveries, notify the appropriate customer of anticipated delays, or missed deliveries, prior to their scheduled times. Input data into multiple customer websites.
Duties
- Respond promptly, courteously, and in a professional manner to customer inquiries via phone and email.
- Excellent knowledge of Microsoft Outlook.
- Utilize computer skills to perform data entry, maintain accurate records, and update customer information, while successfully navigating customer web portals.
- Prioritize workload daily, multi-tasking is required.
- Provide excellent customer support by addressing questions, resolving issues efficiently, and ensuring customer satisfaction.
- Maintain organized records of all interactions and transactions to ensure smooth office operations.
Casual work attire.
Schedule:
- Day Shift
- During training 7 a.m. – 3 p.m.
- Once training is completed, 8 a.m. – 5 p.m.
- Monday - Friday
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $20 - $22