What are the responsibilities and job description for the Information Technology Service Management Specialist position at R Systems?
Job Title: Service Now Developer
Location: Sacramento, CA Hybrid
About R Systems:
R Systems is a global leader in technology and analytics services, delivering innovative solutions to drive digital transformation across industries like Telecom, Banking, Healthcare, and Public Services. With over 4,400 professionals in 25 countries, we are committed to helping our clients achieve operational excellence and enhanced customer experiences.
We are proud to be Great Place to Work® Certified™ in 10 countries, including India, the USA, Canada, and more. Our vibrant team culture fosters collaboration, innovation, and growth, making R Systems a fantastic place to work.
Join us in creating impactful solutions and advancing technology for a better tomorrow.
Key Responsibilities:
Development & Configuration
- Design, develop, and implement new ServiceNow applications, modules, and workflows.
- Customize existing ServiceNow solutions including forms, UI policies, client/server scripts, and business rules.
- Develop and maintain integrations between ServiceNow and other enterprise systems using APIs, MID Servers, and integration tools.
- Implement and support ServiceNow modules such as:
- Incident, Problem, Change, Request, CMDB, Asset, Knowledge, Service Catalog, ITOM, ITBM, HRSD, SecOps, or CSM.
Required Skills & Experience:
- 3 years of hands-on experience as a ServiceNow Developer or Administrator.
- Strong proficiency in JavaScript, Glide API, HTML, CSS, and REST/SOAP web services.
- Experience with Flow Designer, IntegrationHub, and Service Portal customization.
- Familiarity with ITIL processes and IT Service Management frameworks.
- Experience with ServiceNow upgrades, performance optimization, and cloning.
- Strong analytical, troubleshooting, and communication skills.
Certifications (Active & Required):
- ServiceNow Certified System Administrator (CSA
- One or more of the following preferred:
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITOM, HRSD, or CSM
- ServiceNow Micro-Certifications (Flow Designer, IntegrationHub, Performance Analytics, etc.)
Why Join Us?
- Innovative Environment: Work on impactful public sector projects that drive technological advancements.
- Competitive Compensation: Receive a competitive salary and benefits package that reflects your expertise.
- Professional Growth: Enjoy opportunities for career development, certifications, and continuous learning.
- Flexible Work Arrangement: Benefit from a hybrid work model that supports both remote and on-site work.